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Call Center Representative - Roadside Assistance

Freddie Mac

Portland (ME)

On-site

USD 10,000 - 60,000

Full time

4 days ago
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Job summary

A leading company in roadside assistance services seeks customer service representatives to handle emergency calls. The position offers competitive pay, comprehensive health coverage, and growth opportunities. Successful applicants will have strong communication skills and prior customer service experience, ideally in a call center environment.

Benefits

Comprehensive health coverage
401(K) savings plan with company match
Tuition assistance
Employee discounts

Qualifications

  • Prior customer service experience; call center experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a high-volume call environment.

Responsibilities

  • Field incoming calls for emergency roadside assistance.
  • Ensure member safety while documenting details accurately.
  • Collaborate to ensure smooth operation of Emergency Roadside Service.

Skills

Customer service
Communication
Empathy

Education

High school diploma, GED, or equivalent

Tools

Microsoft Teams
Outlook

Job description

Employer Industry: Roadside Assistance Services

Why consider this job opportunity:
- Starting salary up to $20.74 per hour with weekend shift differentials and Spanish fluency bonuses
- Opportunities for career advancement and growth within the organization
- Comprehensive health coverage including medical, dental, and vision
- 401(K) savings plan with company match and pension benefits
- Tuition assistance and PTO for community volunteer programs
- Employee discounts on membership, insurance, travel, entertainment, and more

What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical issues
- Understand the nature of the member's distress and ensure their immediate safety while documenting details accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite the dispatching process
- Collaborate with the team to ensure the smooth operation of the Emergency Roadside Service

What is Required (Qualifications):
- Prior customer service experience; call center experience is preferred
- Ability to thrive in a high-volume call environment while providing excellent customer service
- Excellent verbal and written communication skills
- Empathy and a strong desire to assist those in distress
- High school diploma, GED, or equivalent

How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish
- Advanced computer and multi-tasking skills, including the ability to talk and type simultaneously
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook

#RoadsideAssistance #CustomerService #CareerOpportunity #CompetitivePay #EmployeeBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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