Call Center Representative - Remote | WFH at Get It - Marketing Parker, CO

Itlearn360; Parker (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A remote Customer Service Representative role at a leading swim program company, focusing on assisting customers with enrollments and support. Candidates should possess strong communication skills, a customer-first mentality, and often work independently. The position is flexible with full-time and part-time options available, ensuring a supportive environment for success.

Benefits

Competitive pay - $16.50 per hour + incentives

Comprehensive benefits for full-time employees

Paid training

Flexible scheduling

Work from home support

Growth opportunities

Qualifications

• 1-2 years in a call center or customer service role preferred.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Engage with customers via phone, email, and chat for enrollment.
• Provide recommendations to help families choose suitable swim programs.
• Maintain accurate customer information and meet performance expectations.

Skills

Customer-focused mindset

Strong communication skills

Problem-solving skills

Adaptability

Reliability

Basic tech skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Call Center Representative - Remote | WFH job at Get It - Marketing. Parker, CO. Customer Service Representative (Remote, Full-Time & Part-Time Available)

About the Role

Are you a friendly and solutions-oriented professional who enjoys helping others? We're looking for a Customer Service Representative to provide exceptional support to new and existing customers of our swim programs. In this role, you'll use your customer service and sales skills to assist families in enrolling in swim lessons, answer questions, and ensure a smooth experience for our customers. This is a work-from-home opportunity with flexible full-time and part-time schedules available.

What You'll Do

1. Engage with prospective and existing customers via phone, email, chat, and text to answer questions and assist with swim lesson enrollments.
2. Provide personalized recommendations based on customer needs, helping families find the right swim level and program.
3. Process enrollment changes and update customer records accurately.
4. Work closely with swim school locations and internal teams to resolve customer inquiries.
5. Maintain a positive, customer-focused approach that enhances loyalty and satisfaction.
6. Ensure the accuracy, security, and integrity of customer information.
7. Meet performance expectations, including customer service, sales, quality, and attendance goals.

What We're Looking For

• Customer-focused mindset - You provide an outstanding experience with empathy, responsiveness, and curiosity.
• Strong communication skills - You're a great listener and can explain solutions clearly.
• Problem-solving skills - You enjoy thinking critically and finding solutions to customer needs.
• Adaptability - You're comfortable working in a fast-changing environment.
• Reliability - You can work independently, meet deadlines, and maintain attendance.
• Basic tech skills - Comfortable using Microsoft Office and navigating multiple systems.

What You'll Need

• High school diploma or equivalent
• A personal computer and headset
• Internet speed of 50 Mbps or higher

Preferred Qualifications

• 1-2 years of experience in a call center, sales, or customer service role.
• Bilingual in Spanish and English (a plus!).

What We Offer

• Competitive pay - $16.50 per hour + performance-based incentives
• Comprehensive benefits (for full-time employees) including: 401(k), health, dental, and vision insurance, paid time off & holidays
• Paid training to set you up for success
• Flexible scheduling with part-time and full-time options
• Work from home with all the support you need
• Growth opportunities within the company

Work Schedule

Hours of operation: Monday-Friday (7 AM - 7 PM MST), Saturday (7:30 AM - 3 PM MST), Sunday (8 AM - 1 PM MST). Variable schedules available - regular weekend availability required.

If you're a customer service superstar looking for a flexible, remote-friendly role with a growing company, we'd love to hear from you! Apply today!

Employment Type: Full-Time

Salary: $16.00 Per Hour