Call Center Representative (Remote after training)

HRE Group; Pennsylvania; Remote; USD 10,000 - 60,000; Full time

Job summary

A prominent healthcare service provider is seeking a Call Center Representative for remote work after training. Responsibilities include answering patient calls, assisting with registrations, and maintaining records. Candidates should have at least 1 year of customer service experience, strong communication skills, and a high school diploma. Offering competitive pay of $19 per hour with benefits such as health and dental insurance.

Benefits

Health insurance

Dental insurance

Paid time off

Vision insurance

Qualifications

• Minimum of 1 year in customer service or clerical role.
• Strong active listening skills and ability to empathize.

Responsibilities

• Answer inbound calls from patients professionally.
• Assist with appointment scheduling and registrations.
• Maintain accurate records of customer interactions.
• Make outbound calls to follow up on inquiries.

Skills

Customer service experience

Communication skills

Organizational skills

Knowledge of medical terminology

Multitasking abilities

Education

High School diploma or GED

Bachelor Degree

Tools

CRM software

Computer skills

Job description

Overview

Call Center Representative (Remote after training) – Philadelphia, PA (Chestnut Hill area) | United States

Job ID: 68066 | Job Type: Full Time | Category: Call Center

Posted: 2025-10-08 | Views: 67 | Salary: USD $19 per hour

Job Description

Call Center Representative (Remote after training) from HRE Group. This vacancy is located in Philadelphia, PA (Chestnut Hill area), United States. The position requires the latest education level of Bachelor Degree and is open to job seekers who meet the stated qualifications.

Responsibilities

• Answer inbound calls from patients in a professional and courteous manner
• Assist patients with registration, appointment scheduling, referrals and pre-authorizations
• Address patients concerns and escalate complex issues to appropriate departments or supervisors
• Make outbound calls to follow up on patient inquiries or resolve issues as needed
• Maintain accurate and detailed records of customer interactions and transactions
• Meet or exceed performance goals for call volume, response time, and customer satisfaction

Qualifications

• High School diploma or GED required
• 1 year of clerical, customer service, or administrative support experience in a highly customer oriented organization
• Knowledge of basic Medical terminology, computer and EMR skills
• Strong organizational skills with attention to detail
• Excellent communication and interpersonal abilities
• Strong active listening skills with the ability to empathize and resolve customer issues
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in basic computer skills and familiarity with CRM software

Job Details

• Full Time: M-F 8:30am-5:00pm
• Pay: $19.00 per hour
• Job Type: REMOTE after training

Background Credentials

• Background Check
• Core Mandatory Annual Training
• Drug Screen
• Educational Verification
• Employment Verification
• FACIS 3M Screening
• National Sex Offender and Predator Register Search
• OFAC Sanction
• OIG
• PA Medicheck
• PATCH
• References
• SAM Sanction

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location

Work Location: In person (Philadelphia, PA) – Remote after training

Note: This job posting indicates a closing date of 2025-11-07.