Call Center Representative (remote) - 2nd shift - RI, MA, CT, NY & NJ (55679)

AAA Northeast; Providence (RI); Remote; USD 30,000 - 45,000; Full time

Job summary

AAA Northeast is seeking a Call Center Representative for remote work, responsible for assisting members with road service requests and inquiries. Ideal candidates will have a high school diploma, customer service experience, and excellent communication skills. Join a top-rated employer committed to exceptional member experiences.

Qualifications

• High School Diploma or GED required.
• Preferred customer service or call center experience.
• Excellent communication and computer skills.

Responsibilities

• Handle road service calls and verify membership details.
• Provide information on policies and sell memberships.
• Track ETAs and resolve ongoing service issues.

Skills

Communication

Navigation

Persuasion

Confidentiality

Computer Skills

Education

High School Diploma or GED

Tools

Salesforce

D3

MemberzPlus

Job description

Call Center Representative (remote) - 2nd shift - RI, MA, CT, NY & NJ (55679)

Join to apply for the Call Center Representative (remote) - 2nd shift - RI, MA, CT, NY & NJ (55679) role at AAA Northeast

Job Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, our mission remains: helping and serving is a way of life. We’ve earned the trust of millions, and AAA Northeast has been a resilient and reliable brand for over a century.

This role involves receiving incoming calls from prospective and current members requesting road service, processing requests, providing information about AAA products and services, and ensuring high-quality customer service to encourage member retention, renewal, and new memberships.

Responsibilities

• Handle road service calls, verify membership details, and gather necessary information to provide timely assistance.
• Utilize department software such as Salesforce, D3, MemberzPlus to dispatch services, prioritize calls, and research membership status.
• Provide information on policies, explain benefits, and sell memberships and additional services like mobile battery replacement, rentals, and hotel bookings.
• Determine appropriate actions for each call, consult with supervisors for special cases, and assist with membership verification and applications.
• Track ETAs, resolve ongoing service issues, and act as a liaison between dispatch and members to improve service quality.
• Respond to a variety of inquiries, referring members to other departments as needed to ensure satisfaction.

Qualifications

Education: High School Diploma or GED required.

Experience: Customer service or call center experience preferred.

Licenses and Certifications: For bilingual roles, must pass a translation assessment during pre-hire screening.

Skills: Excellent communication, map reading, navigation, persuasion, confidentiality, and computer skills. Fluency in English and the target language for bilingual roles.

Additional Details

Seniority Level: Entry level

Employment Type: Full-time

Job Function: Other

Industry: Consumer Services

Referrals can double your chances of interviewing at AAA Northeast. Apply now to join our team and help create exceptional member experiences!