Call Center Representative / Pharmacy Tech Support (Remote)

IQVIA INC (US10); Las Vegas (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise mondiale de services de santé recherche un représentant d'assistance téléphonique pour fournir un soutien dans un programme d'aide aux paiements. Ce rôle s'effectue à distance et requiert un diplôme de lycée, une certification HIPAA et une expérience en centre d'appels. Le représentant sera le contact principal pour les patients et les pharmaciens, s'assurant que toutes les demandes sont traitées efficacement.

Qualifications

• 3+ ans d'expérience en centre d'appels souhaités.
• Certification HIPAA exigée.
• Expérience en traitement des réclamations médicales est un plus.

Responsibilities

• Fournir un soutien initial pour les demandes des clients via téléphone, e-mail, fax.
• Documenter les informations relatives à la résolution et escalader les problèmes non résolus.

Skills

Communication

Résolution de problèmes

Bilinguisme (Anglais/espagnol)

Education

High School Diploma or equivalent

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field / inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as : card activation, program eligibility, explanation of program benefit and explanation / troubleshooting of submission rejection.

Role Purpose :

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as : card activation, program eligibility, explanation of program benefit and explanation / troubleshooting of submission rejection.

Job Responsibilities :

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provides first level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available : 8 : 00 am - 5 : 00 pm EST or, 9 : 00 am – 6 : 00 pm EST or, 10 : 00 am - 7 : 00 pm ET or, 11 : 00 am EST – 8 : 00pm EST) under moderate supervision

Minimum Education & Experience :

• High School Diploma or equivalent
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English / Spanish) is a plus

The pay range for this role is $18.00 per hour.

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and / or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and / or other forms of compensation may be offered, in addition to a range of health and welfare and / or other benefits.

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