Call Center Representative Outbound (Part-time)

Movado Group Inc.; Delaware; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading watch design company is seeking a Customer Service Representative to manage outbound calls, resolve customer service issues, and process e-commerce requests. Ideal candidates will have at least 1 year of experience in a call center, strong communication skills, and the ability to multitask effectively. This position offers a competitive hourly rate, remote work abilities, and benefits including a 401(k).

Benefits

401(k)

Employee Assistance Program

Watch Accommodations/Discounts

Qualifications

• Minimum of 1 year of service-related experience in a call center environment.
• Proven track record of remote experience and fast-paced environment is a plus.
• Familiarity with Word, Excel, and OneNote.

Responsibilities

• Manage outbound calls for product, e-commerce, parts, and repair requests.
• Deliver first-level assessment and support for customer care issues.
• Create Return Authorizations (RAs) for parts and e-commerce orders.

Skills

High level of professionalism

Excellent written and oral communication skills

Basic knowledge of Microsoft Outlook

Ability to learn systems and multitask

Bilingual Spanish

Tools

SAP

Automatic Call Distributor (ACD) system

Job description

Movado Group, Inc. designs, sources, and distributes MOVADO, MVMT, OLIVIA BURTON, EBEL, CONCORD, COACH, TOMMY HILFIGER, HUGO BOSS, LACOSTE, and CALVIN KLEIN watches worldwide, and operates Movado company stores in the United States.

Overview

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth, and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us.

Responsibilities

• Manage outbound calls for product, e-commerce, parts, and repair requests, including secure credit card handling, repair review, and follow-up.
• Deliver first-level assessment, support, and resolution of customer care issues.
• Handle escalations in accordance with policies and procedures.
• Create Return Authorizations (RAs) for parts and e-commerce orders.
• Submit problem logs and process replacement orders.
• Track and monitor refunds, coordinating with internal teams and customers.
• Handle teardown requests for components and finished goods.
• Process BOD and accommodation requests.
• Conduct Yotpo review follow-ups to support customer experience initiatives.
• Provide email support for NJ-Parts and Customer Service queues.
• Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Ensure compliance with company policies, security protocols, and data protection standards.
• Attend mandatory monthly training sessions and department meetings (sometimes outside scheduled hours).
• Be available for mandatory overtime during peak seasons or as business needs require.
• Provide inbound call support as needed.

Job Requirements

• High level of professionalism
• Proven track record of remote experience and fast-paced environment is a plus
• Minimum of 1 year of service-related experience in a call center environment
• Automatic Call Distributor (ACD) system experience is a plus
• Ability to learn systems and multitask by navigating multiple windows to obtain and update information while assisting customers
• Excellent written and oral communication skills
• Basic knowledge of Microsoft Outlook is required; familiarity with Word, Excel, and OneNote
• SAP experience is a plus
• Bilingual Spanish is a plus

The hourly rate for this position is $18.50.

This position offers access to a 401(k), Employee Assistance Program, and Watch Accommodations/Discounts.

DIRECT APPLICANTS ONLY - NO AGENCIES

Movado Group, Inc. designs, sources, and distributes watches worldwide, and operates Movado company stores in the United States.

Movado Group, Inc. is an equal opportunity employer and prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state, and local laws.