Call Center Representative-On Site

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 30,706 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with employer matching

Job summary

A prominent credit union in Gardena, CA, is seeking a Call Center Representative I to provide phone support to members, assist with inquiries and transactions. Candidates should have a High School Diploma or GED and one year of experience in a financial institution. Strong communication skills and attention to detail are essential. The position offers competitive hourly pay ranging from $22.29 to $25.00 and a comprehensive benefits package.

Qualifications

• At least one year of experience working in a financial institution.
• Basic knowledge of Teller functions and member service products.
• Attention to detail in processing monetary transactions.

Responsibilities

• Provide phone support to members calling the call center.
• Assist with member inquiries and processing transactions.
• Stay current with applicable policies and procedures.

Skills

Verbal and written communication skills

Customer service capabilities

Analytical capabilities

Education

High School Diploma or GED

Job description

Northrop Grumman Federal Credit Union provided pay range

This range is provided by Northrop Grumman Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.29/hr - $25.00/hr

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie and then giving our best to those that we serve. Come Join Our Team!

Summary of Primary Functions

Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA. The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures.

Requirements

Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries.

Compensation and Job Title

Call Center Representative I - $22.29/hr to $25.00/hr

Benefits

NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.

Background Checks

We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.

Equal Opportunity Employer

NGFCU is an Equal Opportunity Employer

Los Angeles Fair Chance Ordinance

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Banking