Call Center Representative - Moon Township, PA (Hybrid)

Clearview Federal Credit Union; Moon, Northern (VA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Clearview Federal Credit Union seeks a customer service representative to handle member calls and inquiries, offering friendly guidance on accounts and loans. After initial in-person training in Moon Township, PA, the role shifts toward remote work with occasional in-person days each quarter to maintain context and team alignment.

The position emphasizes relationship-building, product knowledge, and multi-channel communication to meet service and sales goals while maintaining accuracy in a

Qualifications

• High School diploma or equivalent required.
• Minimum of six months of similar or related experience.
• Strong member service skills.
• Outstanding telephone communication and interpersonal abilities.
• Solid understanding of financial products and services.
• Skilled in building and enhancing relationships through sales and service.
• Proficient in computer applications.
• Strong analytical capabilities.
• Versatile and able to manage multiple tasks.
• Maintains accuracy in a fast-paced setting.
• Detail-oriented.
• Flexible with working hours.
• Reliable with a strong attendance record.

Responsibilities

• Answer member telephone inquiries and provide appropriate suggestions to financial needs.
• Meet average call volume goal and KPIs.
• Communicate with our members through Chat on a rotating schedule.
• Provide accurate and appropriate account information encompassing all share products.
• Process requested account transactions and assist members with account problems.
• Provide general loan information on member accounts.
• Open a variety of sub-share accounts.
• Build relationships by educating members on Clearview products and services.
• Work a variety of shifts based on operational needs.
• Attend required Clearview training and meetings.
• Remain current on promotional and marketing mailings.
• Handle other duties as assigned.
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.

Skills

Member service

Phone communication

Interpersonal skills

Financial products knowledge

Sales & service

Computer proficiency

Analytical skills

Multitasking

Accuracy under pressure

Flexible hours

Dependable attendance

Education

High School diploma

Tools

Computer applications

Job description

** Candidates must live within a commutable distance to Moon Township, PA, 15108 USA.

STARTING PAY RATE: $19 per hour, based on experience

OBJECTIVE

Provide courteous, prompt, and excellent member service. Answer all incoming calls, providing general account and loan information in a pleasant and professional manner. Practice Call Center Standards for all incoming calls. Build relationships by suggesting appropriate products and services to fit members’ needs.

WORKING HOURS

• Schedule based on operational needs, rotating shifts
• Monday-Friday 8am-6pm
• Saturday 9am-2pm

ONBOARDING AND TRAINING

• Telecommuting available after initial training.
• Initial training is in-person in the Moon Township location, for a period of 6- 8 weeks, subject to change.
• After initial training, this position is mostly remote; scheduled to work in the Moon Township location approximately 1 day every quarter, based on operational needs.
• The start date is November 2026.

MINIMUM QUALIFICATIONS

• High School diploma or equivalent required
• Minimum of six months of similar or related experience required
• Strong member service skills
• Outstanding telephone communication and interpersonal abilities
• Solid understanding of financial products and services
• Skilled in building and enhancing relationships through sales and service
• Proficient in computer applications
• Strong analytical capabilities
• Versatile and able to manage multiple tasks
• Maintains accuracy in a fast-paced setting
• Detail-oriented
• Flexible with working hours
• Reliable with a strong attendance record

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer member telephone inquiries and provide appropriate suggestions to financial needs
• Meet average call volume goal and KPIs
• Communicate with our members through Chat on a rotating schedule.
• Provide accurate and appropriate account information encompassing all share products
• Process requested account transactions and assist members with account problems
• Provide general loan information on member accounts
• Open a variety of sub-share accounts
• Build relationships by educating members on Clearview products and services
• Work a variety of shifts based on operational needs
• Attend required Clearview training and meetings
• Remain current on promotional and marketing mailings
• Handle other duties as assigned
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.

Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.