Call Center Representative - Local Remote

A-Line Staffing Solutions; California; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bilingual pay premium

Job summary

A-Line Staffing Solutions is hiring a Benefit Customer Service Representative to assist members with benefits enrollment and plan updates. This remote role requires you to work weekdays, with variable hours and occasional overtime, and you must be local to your area to visit the office on Day 1 for equipment.

You will handle inquiries via phone, email, and webchat, interpret plan documents in plain language, and maintain HIPAA-compliant confidentiality while delivering empathetic, high-quality

Qualifications

• High school diploma or GED required.
• Customer service or call center experience is a plus, but not required — we’ll train the right person!
• Strong communication and problem-solving skills.
• Ability to adapt your service approach to meet a variety of personalities and communication styles.
• Tech-savvy with basic computer proficiency.

Responsibilities

• Guide members through benefits enrollment and updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.

Skills

Customer service

Communication

Problem-solving

Empathy

Tech-savvy

Education

High school diploma or GED

Job description

Job Description

Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area!

Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.

What You’ll Do:

• Guide members through benefits enrollment and assist with updates to health and/or pension plans.
• Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
• Start on a single client account, and over time, be cross-trained to support multiple clients.
• Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
• Interpret plan documents and explain them in simple, easy-to-understand language.
• Handle confidential information responsibly in line with HIPAA and data privacy standards.

Schedule & Flexibility:

• No weekend shifts — ever!
• Work Monday through Friday only.
• During peak season: Full-time (40 hours/week) with potential overtime.
• During off-peak: Hours may vary between 32–40/week, based on client needs.
• Must be flexible to work shifts between 7:00 AM – 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods.
• West Coast roles may require availability from 5:30 AM – 8:00 PM.

Important Note:

This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.

What We’re Looking For:

• High school diploma or GED required.
• Customer service or call center experience is a plus, but not required — we’ll train the right person!
• Strong communication and problem-solving skills.
• Ability to adapt your service approach to meet a variety of personalities and communication styles.
• Tech-savvy with basic computer proficiency.

Bilingual Candidates Encouraged to Apply:

• We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!