Call Center Representative - Indianapolis, IN - Hybrid

Gainwell Technologies; Indianapolis (IN); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health benefits day one

401(k) matching

Professional development

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is hiring a Call Center Representative in Indianapolis, IN, offering a hybrid work model. You will provide outstanding support to providers, members, and partners, researching inquiries and ensuring accurate information is conveyed.

The role requires 2+ years in customer service, strong computer skills, and a customer-first mindset. Benefits include health/dental/vision, 401(k) matching, and opportunities for growth.

Qualifications

• 2+ years of customer service experience, ideally in call center, healthcare, or Medicaid.
• Strong computer and system navigation skills with common tools.
• Ability to multitask, solve problems, and maintain accuracy during high call volumes.
• Excellent communication and listening skills with a customer-first mindset.
• Dependability, punctuality, and commitment to team goals and performance.

Responsibilities

• Deliver exceptional customer service and accurate information to providers, members, and internal partners.
• Demonstrate professionalism, empathy, and active listening on calls and written interactions.
• Use Gainwell’s systems to research, document, and resolve inquiries efficiently.
• Follow procedures and compliance guidelines to meet quality and service standards.
• Participate in team meetings, training, and feedback sessions to improve performance.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem solving

Tools

Microsoft Teams

Outlook

Edge

Windows

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Indianapolis, IN - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Deliver exceptional customer service and accurate information to providers, members, and internal partners.
• Demonstrate professionalism, empathy, and active listening in every call or written interaction.
• Use Gainwell’s systems to research, document, and resolve inquiries efficiently and accurately.
• Follow established procedures and compliance guidelines to meet quality and service level standards.
• Participate in team meetings, training, and feedback sessions to continuously improve performance.

What We're Looking For

• 2 or more years of customer service experience, preferably in a call center, healthcare, or Medicaid environment.
• Strong computer and system navigation skills (Microsoft Teams, Outlook, Edge, and Windows applications).
• Ability to multitask, problem-solve, and maintain accuracy while handling high call volumes.
• Excellent communication and listening skills with a customer-first mindset.
• Dependability, punctuality, and a strong commitment to team goals and performance standards.

What You Should Expect In This Role

• Location: Office 6612 East 75 Street Suite 550, Indianapolis, IN. 46250
• Work schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. (no weekends or holidays).
• Reliable home internet required: minimum 24 Mbps download / 8 Mbps upload (higher speeds strongly recommended).
• Opportunities for growth and advancement through Gainwell University and professional development programs.
• Health, dental, and vision benefits begin on day one, with 401(k) matching and additional benefits available.

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.