Call Center Representative I

My Community Credit Union; Midland (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

My Community Credit Union is hiring a Call Center Representative I. You will resolve member questions on the first call and handle account transactions with accuracy and care.

Expect fast-paced, professional support for online banking, payments, and account maintenance. Ideal candidates have 6 months to 2 years in call center or financial services, strong communication, and the ability to multi-task while safeguarding confidential information.

Qualifications

• Six months to two years of call center or customer service experience.
• High school diploma or GED.
• Strong communication and active listening skills.
• Ability to multi task, retain product knowledge, and stay calm under pressure.

Responsibilities

• Provide first-call resolution by answering questions about accounts, products, and services.
• Complete a variety of transactions accurately and efficiently.
• Support members with online banking, loan payments, bill pay, travel notices, and account maintenance.
• Identify opportunities to cross-sell relevant products and assist with loan requests by gathering information.

Skills

Communication

Active listening

Multi-tasking

Attention to detail

Organizational skills

Customer service

Call center experience

Education

High school diploma or GED

Tools

Computer systems

Job description

MCCU is hiring a Call Center Representative I! Click the link below to review the complete job description.Ideal Candidate:You’ll thrive in this role if you enjoy helping members, problem solving in a fast paced environment, and delivering friendly, accurate service over the phone. You take pride in resolving requests on the first call whenever possible, communicate clearly, and handle sensitive information with professionalism and care.What Sets You ApartService: Delivers friendly, efficient service while making complex topics easy to understand.Attention: Processes transactions accurately and protects confidential member information.Pride: Takes ownership of member requests and follows through to completion.Value: Identifies products and services that genuinely meet member needs.Advocate: Works collaboratively with teammates and follows policies, procedures, and compliance standards.What You Bring to the RoleSix months to two years of call center, customer service, or financial services experienceHigh volume inbound call experience preferredGraduation from an accredited high school or GEDStrong communication and active listening skillsAbility to multi task, retain product knowledge, and stay calm under pressureStrong attention to detail and organizational skillsComfort navigating computer systems and digital toolsA Preview of What Joining Us as a Call Center Representative I Looks LikeThe Call Center Representative I provides first call resolution to members by answering questions about accounts, products, and services while completing a variety of transactions accurately and efficiently. This role supports members with online banking, loan payments, bill pay, travel notices, account maintenance, and general troubleshooting.Representatives actively listen to understand member needs, resolve concerns within their authority, and escalate issues appropriately. The role also includes identifying opportunities to cross sell relevant products and assisting with loan requests by gathering and documenting information for underwriting.The Impact Behind This RoleDeliver a positive, consistent member experience on every callSupport members with timely, accurate account serviceStrengthen member relationships through trust and professionalismContribute to department goals through reliability and performanceRepresent MCCU’s values in every interactionTo learn more about our company, culture, and the benefits we offer, please click here.Please note: This posting is not intended to serve as a full job description and does not outline all essential duties, responsibilities, or requirements of the role. For complete detailed information about this position, please refer to the linked job description at the bottom of this posting.MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department at [phone].All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.