Call Center Representative - Conway, AR (Hybrid)

Gainwell Technologies LLC; Conway (AR); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

401(k) employer match

Generous vacation policy

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies LLC is hiring a Call Center Representative for Conway, AR in a hybrid role. You will respond to routine client questions, update records, and ensure inquiries are resolved while meeting SLAs.

The role emphasizes teamwork, strong written and verbal communication, and problem-solving, with onsite training and opportunities for career development within a flexible work environment.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Knowledge of basic help desk software and Microsoft Office.
• Strong problem-solving and communication skills.

Responsibilities

• Provide knowledgeable responses to basic client questions; elevate complex cases as needed.
• Update account history and follow up to confirm resolution.
• Adhere to SLAs and meet production targets.
• Collaborate with team to resolve inquiries and cross-train new resources.
• Review procedures to improve workflows and efficiency.

Skills

Customer Service

Problem Solving

Written & Verbal Communication

Teamwork

Education

High School Diploma

GED

Tools

Help Desk Software

Microsoft Office

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Representative - Conway, AR (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

What we're looking for

• High school diploma or GED and 2 or more years of customer service in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• This position offers a hybrid work environment in Conway, AR.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Schedule / Operational Hours:
Monday to Friday, 9:30 AM to 6:00 PM CST and 10:30 AM to 7 PM EST

Training:

• Training will be conducted onsite
• Duration: Approximate 2 weeks

The deadline to submit applications for this posting is October 26, 2026.

#LI-HYBRID #LI-PP1 #LI-CM1

The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.