Call Center Representative Collections Specialist

UNIVERSAL FIDELITY, LP; Houston (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive base salary

Paid training and ongoing support

Office near I-10 in Houston

Stable full-time position

Supportive, results-driven team

Job summary

Universal Fidelity, LP is seeking motivated Call Center Representatives in Houston, TX to handle outbound and inbound calls about outstanding accounts. You will negotiate payment arrangements, update records, and work toward daily and monthly targets in a supportive, training-focused environment.

The role offers a competitive base salary, paid training, and an office location near I-10 in a stable, full-time setting with opportunities for growth.

Qualifications

• Strong communication and negotiation skills.
• Comfortably discussing financial matters.
• Basic computer skills.
• Previous call center or collections experience is a plus (not required – we train the right person).

Responsibilities

• Make outbound and receive inbound calls regarding outstanding accounts.
• Communicate clearly and professionally.
• Negotiate payment arrangements and resolve account balances.
• Update customer records accurately in our system.
• Meet daily and monthly performance targets.

Skills

Communication

Negotiation

Computers

Call center exp

Job description

Are you confident on the phone and comfortable handling financial conversations?

We’re looking for motivated Call Center Representatives to join our growing team.

If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.

What You’ll Do

• Make outbound and receive inbound calls regarding outstanding accounts
• Communicate clearly and professionally
• Negotiate payment arrangements and resolve account balances
• Update customer records accurately in our system
• Meet daily and monthly performance targets

Why You’ll Love This Role

• Competitive base salary
• Paid training and ongoing support
• Location of the office is right off I-10
• Stable, full-time position
• Supportive, results-driven team environment

What We’re Looking For

• Strong communication and negotiation skills
• Comfortably discussing financial matters
• Basic computer skills
• Previous call center or collections experience is a plus (not required – we train the right person)

Who Thrives Here

• Confident communicators
• Resilient and goal-oriented individuals
• People motivated by performance bonuses
• Candidates who enjoy structured targets and measurable success

Growth Opportunities

High performers can advance into:

• Team Lead
• Quality Assurance
• Account Management

We promote from within.

Why You’ll Love It Here:

• Medical, Dental, Vision, Life Insurance and more!
• Partner perks that offer discounts with over 4,000 merchants.
• A fun and supportive team environment.
• Opportunities for growth and advancement.
• Luncheons and parties
• Theme days, and monthly activities and contests
• A job where your hard work truly makes a difference!

Pay Details

• The positions starting pay is $15.50/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

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