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Call Center Representative/Call Agent - PD/Weekends (8hrs) Fountain Valley - (Job Number: MEM007247)

MemorialCare

Fountain Valley (CA)

Remote

USD 46,000 - 58,000

Full time

30+ days ago

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Job summary

A leading health system in Orange & LA counties seeks a Call Center Representative for a weekend position. This role involves providing outstanding service and support to patients and families, requiring customer service expertise and effective communication skills. Join a team committed to delivering the Simply Better MemorialCare experience in every interaction.

Benefits

Health insurance options
Shift differentials and bonus opportunities

Qualifications

  • 1-2 years customer service experience preferred.
  • Call center experience necessary.
  • Excellent computer and typing skills required.

Responsibilities

  • Deliver exceptional service to Patients, Families, and Providers.
  • Demonstrate strong telephone and written communication skills.
  • Ensure customer satisfaction through effective problem-solving.

Skills

Customer Service
Communication
Organizational Skills
Problem Resolution
Multi-tasking
Spanish Speaking

Education

High School diploma or GED

Tools

Windows
Microsoft Office
Outlook

Job description

Call Center Representative/Call Agent - PD/Weekends (8hrs) Fountain Valley - (Job Number: MEM007247)

Pay Competitive

Location Fountain Valley/California

Employment type Other

Job Description
    Req#: MEM007247 !*!

    ****WORK FROM HOME AFTER TRAINING****

    This is a weekend position, must be available to work an 8 hour shift, 2 weekends per month between the hours of 9am-9pm. Must be available Mon-Fri the first 2 weeks for on-site training.

    ***REMOTE PREDOMINATELY AFTER TRAINING***

    Purpose Statement / Position Summary

    To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

    Essential Functions and Responsibilities of the Job

      Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues. Prioritize service and customer experience within each interaction. Ensure unforgettable guest experiences through unmatched service. Demonstrates strong guest-focused engagement over the phone, email, and chat. Demonstrates effective communication, interpersonal, written and verbal skills. Strong organizational skills. Must be able to multi-task and maintain calm demeanor. Must possess problem resolution and follow through skills. Knowledge of managed care and the business segments. Knowledge and ability to schedule reservations for patients/family. Be at work and be on time. Follow company policies, procedures and directives. Interact in a positive and constructive manner. Prioritize and multitask.

    Pay Rate: $22/hr

    Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

    !*! Minimum Requirements: Experience
      1-2 years customer service experience or other related guest-focused engagement preferred. Call center experience necessary in a fast-paced setting. Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy) Some medical terminology preferred. Spanish speaking a plus.

    Education

    High School diploma, GED required

About the company

MemorialCare is Orange & LA counties' leading integrated health system with the best doctors, urgent care, & pediatricians. Join our family & see the difference today!

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