Call Center Representative Bilingual Spanish Speaking Remote

Stratford Solutions Inc.; Pittsburgh (Allegheny County); Remote; Full time

Job summary

A leading company is seeking a Bilingual Spanish Speaking Call Center Representative for a remote position. This role involves responding to public inquiries, providing customer service, and managing a high volume of calls. Ideal candidates will demonstrate patience and compassion while working in a fast-paced environment. The position requires availability for various shifts, including weekends. Join a supportive and outcome-oriented team focused on delivering exceptional service.

Qualifications

• Demonstrate patience and compassion essential for the role.

Responsibilities

• Respond to phone inquiries for non-emergency services.
• Handle a high volume of calls and service requests.
• Enter inquiries and complaints into systems.

Skills

Bilingual Spanish

Customer Service

Communication

Job description

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift Timing:

8:00 AM to 4:00 PM EST & Mid Shift 3:00 PM to 11:00 PM

Location:

100% Remote

Job Type:

12 Month Contract

Pay:

$14.00 - $16.00 per hour

Schedule:

1. 8-hour shifts, 5 days a week
2. Mandatory Saturday and Sunday work

Responsibilities:

• Respond to phone inquiries from the public for non-emergency services
• Provide customer service and information to callers
• Handle a high volume of calls, take complaints and service requests, and forward them for further action
• Enter inquiries, complaints, and requests into appropriate computer systems
• Perform related clerical and computer support work
• Demonstrate patience and compassion, which are essential qualities for this role

Working Conditions:

This facility operates 7 days a week, 24 hours a day. Call Center Representatives will work shifts including nights, weekends, and holidays. Physical and environmental activities include:

• Sitting for extended periods with a headset, monitoring two screens
• Typing information into computers while handling calls
• Speaking clearly and calmly to elicit information and give instructions under stress
• Listening carefully to understand information
• Making responsible judgments where timing is critical
• Sitting within hearing distance of other call takers

Company Culture:

• Outcome-oriented: results-focused with a strong performance culture
• People-oriented: supportive and fairness-focused
• Team-oriented: cooperative and collaborative

Remote Work:

• Yes