Call Center Representative - Bilingual in Spanish (hybrid)

Earthmover Credit Union; Oswego Township (IL); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hybrid work after training

Medical, dental, and vision insurance

Disability & Life Insurance

401(k) with 10% employer contribution

Paid time off & holidays

Annual discretionary bonus

Cross-selling incentive program

Career growth opportunities

Job summary

Earthmover Credit Union seeks a Call Center Representative to deliver exceptional member service across accounts, online banking, loans and transfers. You will identify cross-sell opportunities while resolving issues and ensuring data security. The role features a hybrid schedule after training and a strong benefits package.

The position requires a high school diploma and 2+ years in credit union or banking; bilingual Spanish is a plus and NMLS licensing may be required over time.

Qualifications

• High school diploma or equivalent required.
• Two+ years in credit union or banking preferred.
• Previous call center experience preferred.
• Strong customer service and communication skills.
• Comfortable cross-selling appropriate products.
• Able to troubleshoot basic technical issues.
• Detail-oriented and accurate, works independently or in a team.
• NMLS license or ability to obtain licensing.

Responsibilities

• Answer incoming member calls regarding accounts, online banking, loans, transfers, and maintenance.
• Provide exceptional service and identify opportunities to cross-sell products.
• Assist members with online banking, mobile app, and basic tech issues.
• Access accounts to review balances, transactions, and loan information.
• Research and resolve member account concerns accurately and quickly.
• Meet service, sales, and performance goals.
• Promote ECU products and services including loan opportunities.
• Assist with Consumer and Mortgage loan applications.
• Identify and raise potential fraud risks; maintain information security.
• Contribute to team performance and create a positive member experience.

Skills

Customer service

Call center experience

Bilingual Spanish

Strong communication

Cross-selling

Troubleshooting

Attention to detail

Teamwork

Education

High school diploma or equivalent

NMLS licensed or ability to obtain licensing

Job description

Description

As a Call Center Representative at Earthmover Credit Union, you'll have the opportunity to provide exceptional service to our members while helping them achieve their financial goals. Every interaction is an opportunity to make a positive impact, build lasting relationships, and contribute to the success of our members and our credit union.

What We Offer

• A welcoming, team-oriented work environment
• Competitive pay: $18.00–$24.00 per hour (based on Credit Union or banking (experience))
• Hybrid work opportunity after successful completion of training
• Comprehensive medical, dental, and vision insurance
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
• Pet Discount program and a variety of other voluntary benefits
• 10% employer contribution to your 401(k)
• Generous paid time off and paid holidays
• Annual discretionary bonus
• Incentive program for cross-selling
• Career growth and development opportunities

Responsibilities

• Answer incoming member calls regarding account services, online banking, loans, transfers, account maintenance, and other financial needs.
• Deliver exceptional member service while identifying opportunities to recommend products and services that meet members' needs.
• Assist members with online banking, the mobile app, and basic technical troubleshooting.
• Access member accounts to review balances, transactions, statements, and loan information.
• Research and resolve member account concerns accurately and efficiently.
• Meet established service, sales, and performance goals.
• Promote ECU products and services, including loan opportunities.
• Assist members with initiating Consumer and Mortgage loan applications.
• Identify and raise suspicious activity or potential fraud risks.
• Maintain the confidentiality and security of member information
• Contribute to achieving team performance goals.
• Create a positive, professional experience with every member interaction.

Requirements

• High school diploma or equivalent required.
• Two or more years of Credit Union or banking experience preferred.
• Previous Call Center experience preferred.
• Strong customer service and communication skills.
• Comfortable identifying member needs and cross-selling appropriate products and services.
• Ability to troubleshoot and resolve basic technical issues.
• Organized with strong attention to detail and accuracy.
• NMLS licensed or ability to obtain licensing
• Basic math proficiency.
• Ability to work independently while contributing to a team environment.
• Dependable, professional, and able to remain calm under pressure.
• Bilingual in Spanish.

Schedule

• Monday–Thursday: 8:45 a.m. – 5:00 p.m.
• Friday: 8:45 a.m. – 6:00 p.m.
• Rotating Saturdays: 8:45 a.m. – 12:45 p.m.

Why Earthmover Credit Union?

At Earthmover Credit Union, our mission is People Helping People. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. We believe our employees are the key to delivering exceptional service to our members and making a positive difference in the communities we serve.

Earthmover Credit Union is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected and valued. We encourage qualified applicants of all backgrounds to apply.