Call Center Representative (2342)

US Heart and Vascular; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

US Heart and Vascular is seeking a dedicated Call Center Representative to join Cardiology Specialists of Acadiana in Lafayette, LA. You will handle professional telephone etiquette, relay concise messages, and support smooth patient communications within the clinic.

The role requires a high school diploma or equivalent and at least two years of medical office or healthcare experience. Day shift, full-time, with responsibility for message distribution and patient inquiries per clinic guidelines.

Qualifications

• High school diploma or equivalent.
• At least two years of experience in a medical office or healthcare setting.

Responsibilities

• Greets callers in a friendly, professional manner and determines caller needs.
• Answers incoming calls promptly and routes messages to appropriate staff.
• Directs emergency calls to 911 and notifies the patient’s nurse as needed.
• Receives and distributes messages from answering services and voicemail.
• Creates new patient accounts and updates demographics and insurance information.
• Maintains confidentiality and security of patient information.
• Performs other duties to support clinic operations.

Skills

Customer service

Education

High School Diploma/GED

Job description

Call Center Representative (2342)

CSA - Building A Main - Lafayette, LA 70508

Overview

• Position Type Full Time
• Job Shift Day
• Education Level High School Diploma/GED
• Travel Percentage None
• Category Other Positions

Description

US Heart and Vascular is in need of a Call Center Representative to join our team at Cardiology Specialists of Acadiana in Lafayette, LA

Position Summary

Promotes a positive practice image through responsive and professional telephone etiquette; records accurate & concise messages; distributes messages timely; directs callers appropriately; proficiently uses telephone system. Performs other functions designed to facilitate the smooth flow of patients and work throughout the clinic

Responsibilities

• Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.
• Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.
• Instructs all emergency callers to dial 911; notifies patient’s nurse.
• Receives and distributes all answering service, voicemail and other messages timely.
• Routes calls appropriately in accordance with guidelines.
• Takes complete and accurate messages.
• Assists with patient appointment reminder calls as needed.
• Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.
• Creates new patient accounts and charts as needed.
• Updates patient demographic and insurance information in accounts.
• Follow confidentiality and security rules when providing patient information.
• Reports telephone system or telephone line problems immediately to appropriate vendor.
• Adhere to OSHA guidelines and participate in safety program.
• Perform any other services deemed reasonable by physician or supervisor.

Requirements:

• High school diploma or equivalent.
• A minimum of two years’ experience in a medical office or other healthcare setting.

About Lafayette, LA:

Lafayette is the heart of Cajun and Creole culture, offering incredible food, music, and festivals. It’s affordable, welcoming, and full of community spirit. Outdoor lovers can explore bayous and trails, while downtown boasts a lively arts scene. With a growing economy and rich heritage, it’s a great place to call home.