Call Center Representative

PeopleShare by PROMAN; Whippany (NJ); On-site; USD 26,000 - 29,000; Part time

Job summary

PeopleShare by PROMAN is hiring for on-site Call Center Support Specialists in Whippany, NJ. The role supports patients, physicians, and pharmacies with copay assistance and reimbursement program access.

This temp-to-hire position runs Monday through Friday, with shifts from 8:30am to 5pm, 9am to 5:30pm, or 11:30am to 8pm. The pay range is $19–$20.90 per hour, located on-site in Whippany.

Qualifications

• Experience in a call center environment and familiarity with call center metrics is preferred.
• Knowledge of pharmacy benefits, healthcare insurance, or medical billing is a plus.
• Ability to interact professionally with patients, physicians and pharmacies regarding access-to-care and copay programs.

Responsibilities

• Respond to inbound and outbound calls from patients, physicians and pharmacies to support access to care and copay assistance navigation.
• Provide concierge-level service with clear communication about program information, eligibility and medication access.
• Process claims when needed and collaborate with internal teams to resolve issues.
• Assist with administrative tasks such as mail sorting or claims processing when required.
• Promote medication adherence by explaining program benefits and reducing friction in the prescription journey.

Skills

Call center experience

Bilingual English/Spanish

Healthcare/pharmacy knowledge

Tools

Five9

InContact

Job description

We are hiring for ON SITE Call Center Support Specialists in Whippany, NJ. Call Center Support Specialist will assist patients, physicians, and pharmacies with access to medication through copay assistance and reimbursement programs.

Type: Temp to hire

Location: Whippany, NJ *ON SITE*

Pay: $19/hr - $20.90/hr

Shift: Monday - Friday

8:30am - 5pm

9am - 5:30pm

11:30am - 8pm

What You Will Do:

1. Responds to inbound and outbound calls from patients, physicians, and pharmacies to support access to care, reimbursement needs, and copay assistance program navigation.
2. Provides concierge‑level “white glove” service, ensuring clear communication about program information, eligibility, and medication access while maintaining strong patient empathy.
3. Processes claims as needed, manage escalations, and collaborates with internal teams such as Program Management, IT, and Contact Center units to resolve issues efficiently.
4. Assists with administrative tasks such as mail sorting or claims processing when required.
5. Helps promote medication adherence by ensuring patients understand program benefits and experience minimal friction in their prescription journey.

What Is Required:

1. Experience working in a call center environment, including understanding of call center operating metrics and performance management (preferred).
2. Knowledge of pharmacy benefits, healthcare insurance, and/or medical billing is a strong plus.
3. Ability to interact professionally with patients, physicians, and pharmacies regarding access-to-care and copay assistance programs.
4. Strong customer empathy, communication skills, and experience in patient care or healthcare case management.
5. Familiarity with third‑party systems such as SelectRx, Pro‑Care, or FSV is considered a plus.
6. Experience using call center software like Five9, InContact, or similar tools (preferred).
7. Bilingual fluency in English/Spanish is a plus.

IND8