Call Center Representative

Actalent; Wallingford (CT); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability benefits

Paid time off

Job summary

Actalent is hiring a Patient Services Representative for an onsite role in Wallingford, CT. You will handle 75+ daily patient calls in a fast-paced healthcare call center, schedule and confirm appointments using Epic EMR, and document interactions accurately.

The role emphasizes a patient-first approach, teamwork, and the ability to multitask across scheduling systems while maintaining high-quality service. This contract-to-hire position offers daily scheduling hours and room for growth.

Qualifications

• Epic EMR experience (required).
• Previous medical scheduling experience in a healthcare setting.
• Customer service and/or call center experience.
• Strong communication skills and a patient-first mindset.
• Ability to thrive in a high-volume environment handling multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Handle 75+ inbound patient calls daily in a busy healthcare call center.
• Schedule, reschedule, and confirm appointments with accuracy.
• Use Epic EMR to document patient interactions and keep records.
• Answer patient questions with empathy and professionalism.
• Coordinate with clinical and administrative teams to support patients.
• Maintain up-to-date patient registration and demographics.
• Meet productivity and quality goals while delivering outstanding service.
• Multitask across scheduling systems, Epic, and phone platforms.

Skills

Epic EMR

Medical scheduling

Customer service

Communication

High-volume environment

Attention to detail

Team player

Tools

Epic EMR

Job description

Now Hiring: Patient Services Representative / Call Center Representative

Locations: Southington & Wallingford, CT

Are you passionate about helping people and delivering exceptional customer service? Join a growing healthcare team where every call makes a difference. As a Patient Services Representative, you'll be the first point of contact for patients, helping them navigate their healthcare journey while working in a supportive, team-focused environment.
If you're experienced with medical scheduling, thrive in a fast-paced setting, and enjoy making a positive impact on patients every day, we'd love to hear from you!

Why You’ll Love This Opportunity

Monday-Friday schedule, 8:00 AM-5:00 PM
Join a respected healthcare organization focused on outstanding patient care
Work with Epic EMR and enhance your healthcare experience
Supportive, collaborative team culture
Opportunity for long-term career growth in healthcare

What You’ll Do

• Managing 75+ inbound patient calls daily in a busy healthcare call center
• Scheduling, rescheduling, and confirming appointments with accuracy and efficiency
• Utilizing Epic EMR to document patient interactions and maintain accurate records
• Answering patient questions and providing exceptional customer service with empathy and professionalism
• Coordinating with clinical and administrative teams to ensure patients receive the support they need
• Maintaining up-to-date patient registration and demographic information
• Meeting productivity and quality goals while delivering outstanding service
• Multitasking across scheduling systems, Epic, and phone platforms with confidence
• Contributing to a positive team environment and supporting ongoing process improvements

What We’re Looking For

Required Qualifications

• Epic EMR experience (required)
• Previous medical scheduling experience in a healthcare setting
• Customer service and/or call center experience
• Strong communication skills and a patient-first mindset
• Ability to thrive in a high-volume environment handling multiple tasks simultaneously
• Strong attention to detail and organizational skills
• Positive, professional, and team-oriented attitude

Preferred Qualifications

• Medical receptionist or healthcare front desk experience
• Experience in orthopedic or specialty practice settings
• Familiarity with healthcare scheduling workflows
• Proven ability to build rapport with patients and create positive experiences

Work Environment

You’ll be part of a fast-paced, energetic healthcare call center that plays a critical role in supporting patients and providers. This is a rewarding opportunity for someone who enjoys helping others, solving problems, and contributing to high-quality patient care. You'll work alongside a collaborative team that values professionalism, growth, and exceptional service.

Job Type & Location

This is a Contract to Hire position based out of Wallingford, CT.

Pay And Benefits

The pay range for this position is $19.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wallingford,CT.

Application Deadline

This position is anticipated to close on Oct 13, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.