Call Center Representative

Afni, Inc.; Vail (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Career growth and advancement

Job summary

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. The role requires problem solving, empathy, and personalized solutions, with on-site work in Tucson.

You will listen, ask questions, resolve a range of issues, and may upsell products or services. Prior call center experience helps but is not required, and training is paid.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• GED or High School Diploma.
• Must be legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service

Communication

Problem solving

Empathy

Sales skills

Education

GED or HS Diploma

Job description

Call Center Representative

Tucson, AZ | Full-Time | $17.50/hour | Paid Training

Pay includes $17.00 base and $0.50 on-site differential + monthly bonus

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Help customers solve problems that need a human touch.

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.

What You’ll Do

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

You’ll Be a Great Fit If You:

• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback

Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

What We Offer

• $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
• Full-time, 40-hour work week
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Career growth and advancement opportunities

What are the qualifications to be a Customer Service Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States