Call Center Representative

Afni, Inc.; Catalina (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Career growth and advancement

Full-time, 40-hour work week

Job summary

Afni, Inc. in Tucson, AZ is hiring a Call Center Representative to support customers for a leading telecommunications provider. You’ll handle conversations that require problem-solving, empathy, judgment, and personalized solutions.

On-site role offers $17.50/hour (base $17.00 + $0.50 differential), full-time 40 hours, paid training, and benefits including medical, dental, and vision insurance, plus PTO and opportunities for growth.

Qualifications

• Six months of customer service experience.
• GED or High School Diploma required.
• Legally permitted to work in the United States.

Responsibilities

• Listen, ask questions, and uncover what customers really need.
• Research and resolve account, billing, service, device, and technical concerns.
• Troubleshoot issues requiring additional support.
• Recommend and sell products, services, upgrades, or additional lines based on customer needs.
• Confidently handle frustrated or challenging customers.
• Help retain customers by finding solutions that address their concerns.
• Navigate multiple systems and resources to resolve customer concerns.
• Work toward established customer experience and performance goals.

Skills

Customer service

Communication skills

Problem solving

Sales aptitude

Education

GED or HS Diploma

Tools

AI tools

Job description

Call Center Representative

Tucson, AZ | Full-Time | $17.50/hour | Paid Training

Pay includes $17.00 base and $0.50 on-site differential + monthly bonus

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Help customers solve problems that need a human touch.

We’re hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.

Customers may use automated or AI-assisted support before reaching you, so you’ll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.

What You’ll Do

• Listen, ask questions, and uncover what customers really need
• Research and resolve account, billing, service, device, and technical concerns
• Troubleshoot issues requiring additional support
• Recommend and sell products, services, upgrades, or additional lines based on customer needs
• Confidently handle frustrated or challenging customers
• Help retain customers by finding solutions that address their concerns
• Navigate multiple systems and resources to resolve customer concerns
• Work toward established customer experience and performance goals

You’ll Be a Great Fit If You:

• Enjoy helping people and solving problems
• Communicate confidently and professionally
• Think critically and ask good questions
• Are comfortable recommending and selling products and services
• Are motivated by goals and results
• Can remain professional during challenging conversations
• Are comfortable with technology and learning new systems including Ai assisted tools
• Are dependable and open to coaching and feedback

Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.

What We Offer

• $17.50/hour starting pay (includes $17.00/hr. base wage and $0.50 onsite differential)
• Full-time, 40-hour work week
• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Career growth and advancement opportunities

What are the qualifications to be a Customer Service Representative at Afni?

• Six months of customer service experience
• Must be 18 years of age
• Must have GED or High School Diploma
• Must be legally permitted to work in the United States