Call Center Representative

Hudson River Community Credit Union (HRCCU); Town of Corinth (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA & HSA options

401K with matching

Paid time off including birthday

Gym reimbursement

Training and tuition reimbursement

Community volunteer initiatives

Job summary

Hudson River Community Credit Union in Corinth, NY is seeking a call center representative to serve as the primary contact for members via inbound and outbound calls, email, and digital channels. You will deliver exceptional service and resolve inquiries with a member-focused, solution-oriented approach.

Ideal candidates are passionate about service, have strong communication and interpersonal skills, and are comfortable using banking systems and digital tools.

Qualifications

• One month to one year experience; previous credit union or financial experience preferred.
• High School Diploma or GED required.

Responsibilities

• Provide prompt, professional, courteous service to members through multiple channels.
• Build positive relationships by understanding needs and delivering solutions.
• Resolve inquiries accurately and efficiently.
• Assist with account inquiries, balances, history, and maintenance requests.
• Process transfers, stop payments, address changes, debit card requests and other transactions.
• Assist with online banking, mobile banking, bill pay, remote deposit capture and other digital services.
• Troubleshoot access issues and guide digital banking features.
• Identify member needs through questioning and active listening.
• Educate members on Credit Union products and services.

Skills

Member service

Communication skills

Interpersonal skills

Attention to detail

Problem solving

Banking systems

Digital tools

Microsoft Office

Education

High School Diploma or GED

Tools

Banking systems

Digital tools

Microsoft Office

Job description

HRCCU is seeking a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.

The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction.

Key Responsibilities

• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.

Qualifications

• Experience: One month to one year experience. Previous credit union or financial experience preferred.
• Education: High School Diploma or GED.

Required Skills

• Passionate about exceptional member service and relationship building.
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving skills
• Proficiency with banking systems, digital tools, and Microsoft office products

Employment Details

• Location: HRCCU Operations Center in Corinth, NY.
• Schedule: Monday through Friday 8:15am to 5pm, with a Saturday shift 9am-1pm rotation. Full time, benefited, 40 hours per week.
• Pay rate: $20.00 to $25.00 per hour; based on experience.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional 12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.
• Our Call Center Progression Model is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation increase.

Why Work With Us

We stand by our purpose to support our members, employees, and communities through all waves of life.

We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement

To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

HRCCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, sexual orientation, and national origin, physical or mental ability, protected Veteran Status or other characteristics protected by law. To read the It's The Law Poster regarding EEO please paste the following link into your browser. http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf