Call Center Representative

Progressive Insurance; Tennessee; Remote; USD 29,000 - 35,000; Full time

Job summary

Progressive Insurance is hiring for various entry-level customer service roles within their call center team. These positions focus on helping customers with insurance inquiries while providing a supportive remote working environment. Candidates should have experience in customer service and be ready to handle calls effectively. Full-time positions come with paid training, a competitive salary, and a range of benefits, including health insurance and 401(k) matching.

Benefits

401(k) with company match

Medical, dental & vision care

Wellness & mental health programs

Paid time off, including volunteer time off

Career development & tuition assistance

Qualifications

• Minimum of two years relevant work experience or education.
• Ability to navigate through multiple computer systems.

Responsibilities

• Support customer inquiries and insurance policy needs.
• Demonstrate empathy for customers recently in accidents.

Skills

Customer service

Multitasking

Education

Two years post-secondary education

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job Opportunities

• Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
• Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
  
  

Must-have Qualifications

• A minimum of two years relevant work experience.
• {OR} A minimum of two years post-secondary education
  
  

Training starts: August or September 2025

Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.

Work From Home Office Requirements

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
  
  

Compensation

• $21.00 or $22.00 per hour depending on the role you are selected for
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours
• Performance-based rewards
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
  
  

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
  
  

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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