Call Center Representative

INTIHAR HOLDING CO; Sully Square (VA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a friendly and professional Call Center Representative for a remote position. The role involves managing inbound and outbound calls, assisting customers with their needs, and ensuring a great service experience. Ideal candidates thrive under pressure and are proficient in CRM software.

Benefits

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Qualifications

• Previous experience as a Call Center Representative or in a similar role preferred.
• Ability to remain calm under pressure.
• Highly organized with the ability to prioritize projects.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer needs and provide solutions.
• Document all customer interactions.

Skills

Excellent phone communication

Verbal communication skills

Active listening techniques

Time management

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

This is a remote position.