Call Center Representative

Talentoma; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Remote Call Center Representative, where you can enjoy the flexibility of working from home. This role focuses on providing exceptional customer support, addressing concerns, and assisting with account management. If you thrive in structured conversations and enjoy problem-solving, this position is perfect for you. With opportunities for advancement and a collaborative team culture, you’ll be supported every step of the way. Embrace a rewarding career that values your contributions and offers paid training, flexible scheduling, and a reliable work-from-home setup.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Maternity Leave

Paid Paternity Leave

Paid Training

Flexible Scheduling

Qualifications

• Clear speaking voice with strong communication skills.
• Self-motivated and able to manage time independently.

Responsibilities

• Handle inbound customer calls and assist with account updates.
• Guide callers through services and answer FAQs.

Skills

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Job description

This range is provided by Talentoma. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $30.00/hr

Job Title: Remote Call Center Representative

Hourly Pay: $22 – $30/hour

Summary:

Join our growing team as a Remote Call Center Representative and enjoy the flexibility of working from home. In this role, you’ll provide first-line support by addressing common customer concerns, assisting with account management tasks, and ensuring each caller feels heard. Your focus will be helping customers navigate services and resolve basic issues. If you're someone who enjoys structured conversations, problem-solving, and working independently, this is an excellent opportunity.

Job Responsibilities:

• Handle inbound customer calls, assist with account updates, password resets, or subscription adjustments
• Guide callers through services or products, answer FAQs, and clarify procedures
• Help customers track shipments, manage billing cycles, or adjust accounts
• Log call details, outcomes, and follow-up steps in internal systems
• Redirect complex issues to the appropriate support team while ensuring a smooth handoff
• Stay updated on internal policies and services to provide accurate information

Qualifications:

• Clear speaking voice with strong communication skills
• Self-motivated and able to manage time and responsibilities independently
• Comfortable with computers, navigating websites, and learning new systems
• A reliable home setup with high-speed internet and a quiet workspace
• Previous experience in customer service or support is preferred but not required
• Hourly pay ranging from $22 to $30, depending on experience
• Fully remote with flexible scheduling (evenings and weekends available)
• Paid training and ongoing support
• Collaborative team culture with strong communication and leadership
• Opportunities for advancement based on performance

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Quality Assurance

• Industries

  Business Consulting and Services, Telephone Call Centers, and Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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