Enrollment Specialist

Insight Global; San Diego (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits for full-time employees

Opportunity for long-term career growth

Job summary

A leading healthcare provider in San Diego is seeking a Call Center Representative for a contract role. This position involves coordinating patient appointments and managing inquiries in a fast-paced call center environment. The role offers potential for long-term growth and conversion to permanent status based on performance.

Qualifications

• 2+ years experience in a call center or medical scheduling environment.
• Ability to type 40+ words per minute.

Responsibilities

• Coordinate and schedule patients' medical appointments.
• Handle patient inquiries and complaints.
• Assess urgency of calls and transfer appropriately.

Skills

Customer Service

Communication

Typing

Education

High School Diploma

Tools

Electronic Health Record (EHR) systems

Job description

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~ Contract role with potential to convert after 9 months)

Title: Call Center Representative

Location: San Diego (Remote after 7 weeks of training)

Duration: 6 months w/ possible extension to 9 months and conversion to perm

Pay rate: $24/hour

JOB DESCRIPTION

A top hospital system and healthcare provider in San Diego is looking for a call center representative to join their specialty call center team. This person will be working onsite in an administrative office. The representative will sit in an inbound/outbound call center environment, coordinating and scheduling patients’ medical appointments, transferring calls appropriately, and directing calls to the appropriate business unit as necessary. The incoming calls will involve handling patient inquiries and complaints. The outbound calls will be regarding account status, complaint follow-up, and appointment coordination with the appropriate department.

Responsibilities:

• Operate in a high volume, highly structured call center environment by responding to incoming calls and placing outbound calls.
• Coordinate patients, facilities, pertinent departments, and physicians/health care providers.
• Determine the type of appointment requested or needed, review schedules of various technicians/providers, and make appointments using appropriate guidelines.
• Assess urgency of calls by listening to the caller, following established guidelines, and transferring calls to the appropriate department for immediate resolution.

Daily Shift/Schedule:

• Monday to Friday
• 8:30 AM - 5:00 PM PST

Important to Note:

• This is a contract role with a top healthcare provider, offering a great opportunity for long-term career growth.
• The employer offers competitive pay and excellent benefits for full-time employees.
• High likelihood of extensions and potential for permanent conversion based on performance.

Required Skills and Experience:

• High School Diploma
• 2+ years experience in a call center or medical scheduling environment (customer/patient facing)
• Ability to type 40+ words per minute

Nice to Have Skills and Experience:

• Experience with Electronic Health Record (EHR) systems, preferably Epic

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Staffing and Recruiting

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