Call Center Representative

Jobtailor; Saint Paul (MN); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is hiring a healthcare customer service representative to handle incoming calls from health insurance members, explain coverage options, and document interactions. The role is based in Minnesota with remote work flexibility and potential for local office reporting if required.

You will need strong communication, problem-solving, and active listening skills, plus the ability to navigate multiple systems and maintain compliance in a fast-paced environment.

Qualifications

• Previous call center or high-volume customer service experience required.
• Strong communication, problem-solving, and active listening skills.
• Comfortable navigating multiple computer systems while assisting customers.
• Ability to work independently in a remote environment.
• Must reside in Minnesota.
• Must be available to report to the local office if business needs require.
• Reliable internet connection required.
• Ability to travel to the office if necessary.
• Healthcare, health insurance, or benefits-related customer service experience preferred.
• Experience handling sensitive customer concerns and escalations preferred.

Responsibilities

• Answer incoming calls from health insurance members regarding coverage and plan availability
• Explain coverage changes and available options
• Research member accounts and accurately document interactions
• Resolve member inquiries while maintaining high-quality customer service standards
• Follow established policies, procedures, and compliance guidelines
• Meet productivity and quality expectations in a fast-paced call center environment
• Support members during significant healthcare insurance service area changes
• Serve as the primary point of contact for questions about healthcare coverage, plan availability, and enrollment impacts

Skills

Call Center Experience

Healthcare Customer Service

Strong Communication Skills

Active Listening

Problem-Solving

Tools

Multiple Computer Systems

Job description

• Answer incoming calls from health insurance members regarding coverage and plan availability
• Explain coverage changes and available options
• Research member accounts and accurately document interactions
• Resolve member inquiries while maintaining high-quality customer service standards
• Follow established policies, procedures, and compliance guidelines
• Meet productivity and quality expectations in a fast-paced call center environment
• Support members during significant healthcare insurance service area changes
• Serve as the primary point of contact for questions about healthcare coverage, plan availability, and enrollment impacts

Requirements

• Previous call center or high-volume customer service experience required
• Strong communication, problem-solving, and active listening skills
• Comfortable navigating multiple computer systems while assisting customers
• Ability to work independently in a remote environment
• Must reside in Minnesota
• Must be available to report to the local office if business needs require
• Reliable internet connection required
• Ability to travel to the office if necessary
• Healthcare, health insurance, or benefits-related customer service experience preferred
• Experience handling sensitive customer concerns and escalations preferred

Core Competencies

Demonstrates expertise in healthcare customer service, effectively addressing member inquiries and navigating complex insurance systems while maintaining compliance and high-quality standards. Proven ability to work independently in a remote environment and manage sensitive customer concerns.

Highest-signal resume keywords

• Call Center Experience
• Healthcare Customer Service
• Strong Communication Skills
• Problem-Solving Skills
• Active Listening Skills

ATS Optimization Keywords

Soft Skills

• Customer Service
• Independent Work
• Time Management

Industry Keywords

• Health Insurance
• Coverage Options
• Plan Availability
• Compliance Guidelines
• Member Inquiries

Tools & Technologies

• Multiple Computer Systems