Call Center Representative

Cellular Sales; Roscoe Township (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Cellular Sales is seeking a Call Center Representative to provide ongoing support to the current sales force in a fast-paced environment. Ideal candidates will be creative and analytical, able to adopt feedback to improve productivity and follow established procedures.

Responsibilities include following up on leads, handling customer inquiries by phone and text, and generating sales leads while adhering to scripts.

Qualifications

• High School diploma or GED required
• Experience in a call center or customer service environment preferred
• Proficient in Microsoft Office applications
• Data entry and typing skills (including 10-key)
• Strong communication and organizational abilities

Responsibilities

• Follow up on distributed leads
• Generate store traffic and contribute to market success
• Handle customer inquiries by phone and text
• Support sales force by generating sales leads
• Follow communication scripts for different topics
• Research required information using available resources
• Provide customers with product and service information
• Take feedback and criticism to improve productivity and performance

Skills

Microsoft Office

Data entry

Typing (10-key)

Customer service experience

Education

High School diploma or GED

College degree preferred

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Cellular Sales is Growing!

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

JOB DESCRIPTION

Summary/Objective

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

1. Follow up on distributed leads2. Generate store traffic and contribute to the markets success3. Handle customer inquiries both by phone and text4. Support sales force by generating sales leads5. Follow communication scripts when handing different topics6. Research required information using available resources7. Provide customers with product and service information8. Candidates should be able to take feedback and criticism to improve productivity and character

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Monday - Friday.

Travel

No travel is expected for this position.

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

1. Previous office experience

2. Proficient in Microsoft Office3. Knowledge of customer service principles and practices4. Experience in a call center or customer service environment5. Data entry and typing skills (including 10 key)

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

1. Positive attitude2. High school diploma or equivalent; college degree preferred3. Minimum two years of related work experience4. Effective communication skills5. Interest and understanding of technology products and services6. Business ownership mentality

AAP/EEO Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

$16/hr + Commission