Call Center Representative

Talentify; Colorado Springs (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

Cellular Sales, Verizon’s premier retail partner, is growing a dedicated Call Center Representative team in Colorado Springs. You will support the sales force by following up leads, answering customer inquiries by phone and text, and generating new opportunities to drive traffic and revenue.

Ideal candidates will bring a positive attitude, strong communication, and the ability to learn product details. This is a full-time position with a professional office environment and no travel requirements.

Qualifications

• High School diploma or GED required.
• College degree preferred.
• Experience in customer service or call center environment is advantageous.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to market success.
• Handle customer inquiries by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts for different topics.
• Research information using available resources.
• Provide product and service information to customers.
• Take feedback and criticism to improve productivity and character.

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Education

High School diploma or GED

College degree preferred

Tools

Microsoft Office

10-key data entry

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Cellular Sales is Growing!

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

Salary Grade/Level/Family/Range

$15-17 per hour depending on experience and skill level.

JOB DESCRIPTION

Summary/Objective

Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

• Follow up on distributed leads
• Generate store traffic and contribute to the markets success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position.

Travel

No travel is expected for this position.

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

Previous office experience

Proficient in Microsoft Office

Knowledge of customer service principles and practices

Experience in a call center or customer service environment

Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality