Call Center Representative

Remote Jobs; Pennsylvania; Remote; USD 35,000 - 45,000; Full time

Job summary

A telecommunication company is seeking candidates for a customer service position that allows for a flexible work-from-home schedule. Job responsibilities include contacting prospects and generating leads while providing excellent service. Strong communication skills and basic computer proficiency are required. This role offers a comprehensive benefits package including 401(k) matching and paid time off.

Benefits

Flexible work-from-home schedule

Comprehensive 401(k) matching program

Paid time off

On-the-job training

Qualifications

• Ability to speak clearly and audibly.
• Proficiency in reading operating instructions and procedure manuals.
• Experience in a customer service or call center environment is preferred.

Responsibilities

• Utilize computer and telephone equipment to generate qualified leads.
• Professionally greet prospects and ensure clear communication.
• Accurately log qualified leads and follow documentation procedures.

Skills

Strong communication skills

Good computer and keyboarding skills

Ability to work independently

Professional demeanor

Job description

Overview

Why consider this job opportunity:

• Flexible work-from-home schedule available
• Comprehensive 401(k) matching program
• Paid time off and a referral program
• On-the-job training to enhance skills
• Opportunity to work in a dynamic customer service environment
• Positions available for various shifts: day, evening, and morning

Job Responsibilities

• Utilize computer and telephone equipment to contact or transfer prospects, generating qualified leads to meet client expectations
• Professionally greet prospects, ensuring clear communication and effective listening
• Adhere to established script procedures while maintaining quality assurance scores
• Accurately log qualified leads and follow proper documentation and reporting procedures
• Provide excellent customer service while maintaining professionalism and a positive attitude

Qualifications

• Strong communication skills with the ability to speak clearly and audibly
• Proficiency in reading and interpreting documents such as operating instructions and procedure manuals
• Good computer and keyboarding skills
• Ability to work independently and as part of a team
• Professional demeanor and attitude

Preferred Qualifications

• Experience in a customer service or call center environment
• Familiarity with lead qualification processes
• Ability to adapt to changes in scripting and campaign procedures
• Strong multitasking skills in a fast-paced environment

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