Call Center Representative

Remote Jobs; Los Angeles (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A flexible work opportunity in Los Angeles seeks customer service representatives to provide exceptional support to callers. Applicants must possess a High School Diploma or GED and demonstrate strong communication skills. The role includes maintaining accurate records and collaborating with team members to enhance customer satisfaction. A supportive environment with comprehensive training is offered.

Benefits

Flexible scheduling options

Comprehensive training provided

Opportunity for career advancement

Qualifications

• Must be available and punctual for scheduled work shifts.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional customer service by assisting callers with inquiries and resolving issues.
• Collaborate with team members to ensure a seamless customer experience.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Excellent organizational skills

Education

High School Diploma or GED

Job description

Why consider this opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Comprehensive training provided to enhance your skills
• Flexible scheduling options to accommodate work-life balance

Responsibilities

• Provide exceptional customer service by assisting callers with inquiries and resolving issues
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure a seamless customer experience
• Follow established protocols to ensure compliance and quality standards
• Participate in training sessions to continuously improve service delivery

Qualifications

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Exceptional phone and listening skills
• Strong written and verbal communication skills
• Excellent organizational skills and decision-making abilities

Preferred Qualifications

• Previous experience in a call center or customer service environment
• Familiarity with customer relationship management (CRM) systems
• Ability to handle high-pressure situations with professionalism

We are an equal opportunity employer. Our priority is to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.