Call Center Representative

PANTHEON MOVING LLC; Kansas City (MO); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Advancement opportunities

Training & development

Company parties

Flexible schedule

Parental leave

Free uniforms

Career growth opportunities

Job summary

Pantheon Moving LLC in Kansas City, MO seeks a proactive, organized Call Center & Operations Specialist in a hybrid role. You will convert leads into paying clients, manage client feedback, and coordinate crew schedules while supporting daily operational logistics.

You will handle outreach to partners, update profiles, track metrics, and ensure accurate move totals and payments. This part-time role offers growth after training and room for expanded hours.

Qualifications

• Customer service and sales experience in a fast-paced setting.
• Ability to handle high-volume calls, texts, and emails while converting leads.
• Strong multitasking and time management capabilities.
• Experience with scheduling and dispatch logistics.
• Strong problem-solving and conflict resolution skills.
• Basic administrative and financial task handling.

Responsibilities

• Lead management and customer communication across channels; follow up on leads and manage Google LSA jobs.
• Perform cold calling and email outreach to potential partners; update Google Business Profile and LinkedIn.
• Coordinate crew schedules, track daily hours, and ensure timely crew check-ins during moves.
• Handle payment walkthroughs, confirm move totals, and close out paid jobs.
• Maintain inventory, organize tools, and keep the warehouse area clean and orderly.

Skills

Customer Service

Multitasking

Scheduling

Conflict Resolution

Administrative Skills

Job description

Benefits

• 401(k) matching
• Opportunity for advancement
• Training & development
• Company parties
• Flexible schedule
• Free uniforms
• Parental leave

Benefits

• Career Growth Opportunities
• Retirement with company match
• Flexible scheduling
• Team perks and Events
• Parental Leave

Job Summary

We are seeking a proactive, highly organized Call Center & Operations Specialist to manage our front-line customer communications, lead conversion, and daily operational logistics. In this hybrid role, you will be responsible for converting incoming leads across multiple platforms into paying clients, managing client feedback, and conducting targeted B2B outreach to build local partnerships. Additionally, you will support operations by coordinating crew schedules, tracking inventory, and ensuring seamless communication between our team and clients.

Hours

20-25 hours a week, open to full time hours after training period is complete

Responsibilities

Lead Management & Customer Communication

• Monitor and respond to missed calls, voicemails, AI calls, texts, and emails across multiple platforms.
• Follow up with new and past leads, as well as confirm upcoming big jobs.
• Rate and confirm Google LSA (Local Service Ads) jobs.
• Contact past customers for feedback, manage complaints, and request Google reviews from satisfied clients.

Outreach & Marketing

• Perform cold calling and email outreach to potential partners.
• Update the Google Business Profile, post to LinkedIn, and review company website pages for text edits and FAQ updates.

Operations & Staff Scheduling

• Confirm team availability at least 2 weeks to a month in advance and text staff the day prior to confirm shifts.
• Maintain and update daily mover work schedules, and verify that all movers log their daily hours.
• Conduct crew checkups every 2-4 hours during active moves.
• Screen applicant submissions and schedule candidate interviews.

Payment & Administrative Duties

• Confirm total move costs with leads, ensure full payment is received before crews leave job sites, and close out paid jobs.
• Support the Operations Manager with mover availability tracking, Google reviews, and damage tracking.
• Update daily metrics using the Daily points/Google review Tracker.

Facilities, Inventory & Logistics

• Manage issues using the Damage Sheet Tracker.
• Audit tool bags and manage warehouse equipment using the Warehouse Inventory sheet.
• Deliver tools or supplies to crews as needed.
• Keep the facility clean, including picking up trash inside/outside the warehouse and from trucks.

Qualifications

Required Qualifications

• Customer Service & Sales Experience: 1–3+ years in a call center, office management, or customer service role, with a proven track record of handling high-volume calls, texts, and emails while converting leads into paying clients.
• Multitasking & Time Management: Ability to manage multiple communication channels simultaneously (phone, email, Yelp, Thumbtack, Facebook Marketplace) and stay organized in a fast-paced environment.
• Scheduling & Dispatch Logistics: Experience with staff scheduling, managing team availability, and conducting operational check-ins with field crews.
• Problem-Solving & Conflict Resolution: Strong interpersonal skills to resolve customer complaints calmly, manage damage resolution, and maintain high customer satisfaction ratings.
• Basic Administrative & Financial Skills: Ability to handle payment walkthrough, verify move totals, update spreadsheets, and track daily operational metrics accurately.