Call Center Representative

Sales Bizlab; Jersey City (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Sales Bizlab is actively seeking a dedicated Call Center Representative to deliver exceptional customer service in a fast-paced environment. The role involves addressing inquiries, resolving issues, and ensuring customer satisfaction. Join a team that values your skills and provides opportunities for growth, all while enjoying the benefits of health insurance and retirement plans.

Benefits

Health insurance (medical, dental, vision)

401k retirement savings plan with company match

Paid time off (vacation, sick leave, holidays)

Opportunities for career advancement and professional development

Qualifications

• Proven experience in customer service is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.

Responsibilities

• Handle incoming customer calls promptly and professionally.
• Resolve customer complaints and issues effectively.
• Document all customer interactions in the company system.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Education

High school diploma or equivalent

Tools

Basic software applications

Job description

SalesBizLab We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your primary focus will be on addressing customer inquiries, resolving issues, and ensuring a positive experience for every caller.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$17.50 - $28.00 hourly

THIS WILL BE AN ON-SITE JOB

Location: Jersey City, NJ

Responsibilities:

• Handle incoming customer calls promptly and professionally.
• Provide accurate information to customers regarding products and services.
• Resolve customer complaints and issues effectively by finding viable solutions.
• Document all customer interactions and transactions in the company system.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Meet or exceed individual and team performance metrics and goals.

Requirements:

• High school diploma or equivalent; some college education preferred.
• Proven experience in customer service or a related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Proficiency with computer systems and basic software applications.

Benefits:

• Health insurance (medical, dental, vision).
• Retirement savings plan (401k) with company match.
• Paid time off (vacation, sick leave, holidays).
• Opportunities for career advancement and professional development.