Call Center Representative

Marvin; Eagan (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Profit sharing

Volunteer opportunities

Wellbeing account

Paid holidays

Parental leave

Job summary

Marvin is seeking a Call Center Representative for Infinity Replacement to connect with homeowners, answer questions, and set up sales appointments. You will engage customers by phone, text, email, and web chat, guiding them to the right solutions while maintaining accurate records.

Ideal candidates have a high school diploma and experience in call centers or customer service, with strong communication skills and proficiency in CRM systems like Salesforce. Evening/weekend shifts are required.

Qualifications

• High school diploma or equivalent is required.
• Experience in a call center or customer service environment is required.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM systems such as Salesforce.

Responsibilities

• Engage with potential customers via phone, text, email, and web chat to understand their needs.
• Educate prospects on our products and services, and assess if we're the right fit.
• Maintain consistent follow-up with leads to advance conversations toward scheduled appointments.
• Use standardized scripts and vetting criteria to capture all key information.
• Review past customer interactions and proactively reschedule missed appointments.
• Accurately input customer details and project information into Salesforce, and refer leads to partners when appropriate.

Skills

Excellent communication

Problem-solving

Multitasking

Computer proficiency

CRM systems experience

Calm under pressure

Self-motivated

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Job Locations

US-MN-Eagan

ID

2026-10507

Department

Customer Service

Position Type

Regular

Job Overview

Infinity Replacement by Marvin is our dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.

Are you a people-oriented professional who thrives on connecting with customers, solving problems, and creating positive experiences? We're looking for a driven and enthusiastic Call Center Representative to support our Infinity Replacement business. In this role, you'll be the first point of contact for potential customers-guiding them toward the right solutions and setting the stage for successful sales appointments.

Highlights of your role

• Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we're the right fit
• Maintain consistent follow-up with leads to advance conversations toward scheduled appointments
• Use standardized scripts and vetting criteria to capture all key information
• Review past customer interactions and proactively reschedule missed appointments
• Accurately input customer details and project information into Salesforce
• Refer leads we can't serve to our trusted business partners
• Compensation: $20-$23 per hour, based on experience

Schedule

• Evening and weekend availability is required
• Shifts include (but are not limited to):
  • 8:00 AM - 5:00 PM
  • 10:00 AM - 7:00 PM
  • 12:00 PM - 9:00 PM

You're a good fit if you have (or if you can)

• High school diploma or equivalent
• Prior experience in a call center or customer service environment is required.
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with computers and CRM systems (such as Salesforce)
• Ability to remain calm and professional under pressure
• Self-motivated with a strong work ethic

We invite you to see yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more.

Marvin is an equal opportunity employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [e-mail].

#infinity

Compensation

$20 - $23 per hour, pay based on experience