Call Center Representative

Core X Plug; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a motivated Call Center Representative to provide top-notch customer service. This role involves addressing inquiries, resolving customer issues, and ensuring a positive experience. Candidates should possess strong communication skills and a customer-centric approach, as well as the ability to multi-task effectively in a dynamic environment.

Benefits

Health, dental, and vision insurance

Retirement savings plan

Paid time off (PTO) and holidays

Employee wellness programs

Training and development opportunities

Opportunity for career advancement

Qualifications

• Proven experience in a call center or customer service role.
• Ability to multitask and manage time effectively.

Responsibilities

• Answer incoming calls from customers professionally.
• Document all interactions in the CRM system.
• Resolve customer complaints and issues.

Skills

Excellent verbal communication

Excellent written communication

Problem-solving abilities

Customer-centric attitude

Multitasking

Education

High school diploma or equivalent

Further education preferred

Tools

CRM systems

Job description

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About Core X Plug

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

About Core X Plug

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description

We are actively seeking a motivated and skilled Call Center Representative to join our dynamic team. In this role, you will serve as the first point of contact for our valued customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate clearly and empathetically will be essential in providing support and guidance to our clients.

Pay Range

$1050 - $1350 weekly

Responsibilities

• Answer incoming calls from customers in a professional and timely manner.
• Provide accurate information and assistance to customers regarding products and services.
• Resolve customer complaints and issues by clarifying the problem and determining the cause.
• Document all interactions with customers in the CRM system to ensure proper follow-up and record-keeping.
• Meet or exceed performance metrics including call handling time, resolution time, and customer satisfaction rates.
• Assist in training new staff members on call handling procedures and customer service best practices.
  
  

Qualifications

• High school diploma or equivalent, with further education preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and customer service software is a plus.
  
  

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (PTO) and holidays
• Employee wellness programs
• Training and development opportunities
• Opportunity for career advancement

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Office Administration

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