Call Center Representative

Eye Surgery Associates; Chevy Chase (MD); Remote; USD 35,000 - 45,000; Full time

Job summary

Eye Surgery Associates is looking for a Call Center Representative to join their team in a fully remote capacity (training and meetings in-person). The ideal candidate will have a high school diploma, excellent communication skills, and a passion for providing exceptional patient service. Full-time employees enjoy comprehensive benefits including medical, dental, and optical coverage, along with a clear career path in a supportive environment.

Benefits

Comprehensive medical, dental, and optical coverage

401K and short-term disability

Company paid life insurance

Paid holidays and generous paid time off

Paid parking where applicable

Team-oriented working environment

Clear career ladder opportunities

Qualifications

• Bilingual in English/Spanish preferred.
• Previous call center experience helpful but training is provided.
• Comfortable working independently and in a team.

Responsibilities

• Schedule appointments for patients.
• Answer calls promptly and professionally.
• Enter patient information accurately into Centricity EMR.
• Provide patient-focused information and service.

Skills

Patient-focused service

Communication

Problem Solving

Education

High school diploma

Job description

Overview

This call center position is almost entirely remote at this time save for training and meetings! Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. If you are energetic and ready to take your career to the next level, then this is the position for you.

If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.

Responsibilities

• Schedule appointments for patients
• Answer telephone calls promptly and in a polite and professional manner
• Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, email address, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
• Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
• Act as a liaison for the patients and the practice
• Use sound judgment when handling calls, particularly with upset patients
• Collect balance payments over the phone
• Meet the average handle time of 3 minutes

Qualifications

• High school diploma required
• Bi-lingual, English/Spanish is highly preferred
• Previous call center experience is helpful, but we will train an exceptional candidate

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities