Call Center Representative

AT&T; Cape Girardeau (MO); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts up to 50% off on AT

Paid Time off and holidays

Sick leave (unprotected)

Job summary

AT&T Premier Service Consultant roles involve directly engaging customers to drive service solutions, upsell products, and maintain satisfaction across calls, chats, and emails. You will handle billing issues, explain offerings, and troubleshoot basic problems while aiming to build lasting customer loyalty.

The position requires a flexible 40-hour work week, with potential nights, weekends, and overtime, plus paid training and a comprehensive benefits package including discounts and 401(k).

Qualifications

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic and problem-solving skills.
• Attention to detail in all tasks.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales and commission targets.
• Resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Skills

Sales experience

Customer focus

Strong work ethic

Problem solving

Attention to detail

Job description

Our Premier Service Consultants earn $19.33 hourly +commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+per year. Not to mention all the other amazing rewards that working at AT&T offers.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Key expectations to succeed:

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits:

• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs