Digital Channel Analyst

Affinity Federal Credit Union; Basking Ridge (NJ); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Total Rewards package

Medical/Dental/Vision coverage

401(k) with company match

Paid time off

Job summary

Affinity Federal Credit Union seeks a Digital Channel Analyst to join our team responsible for delivering best-in-class digital banking solutions. The role serves as the second level of front-line support and coordinates system changes, testing, and optimization.

This hybrid position requires some on-site work at our corporate headquarters in Basking Ridge, NJ and offers a starting salary range of $75k–$80k, commensurate with experience and qualifications.

Qualifications

• Bachelor’s Degree in a related field or 3-5 years' experience within the Digital Channel environment at a Bank or Credit Union.
• Strong knowledge of Digital Channel platforms and associated interfaces.
• Ability to coordinate system changes and optimize applications.

Responsibilities

• Serve as subject matter expert for Retail and Business Digital Banking platforms.
• Develop and sustain collaborative relationships across the organization.
• Respond to escalated incidents within SLAs and monitor change control processes.
• Perform testing of systems and applications, including test plans and results analysis.
• Stay informed of current and future technology features relevant to the organization.

Skills

Digital Channel

Change control

SDLC

Testing

Vendor collaboration

Education

Bachelor’s Degree or 3-5 years’ experience

Job description

As a Digital Channel Analyst, you will be part of a team at Affinity Federal Credit Union responsible for delivering best-in-class Digital solutions.

The Digital Channel Analyst manages solutions and enhancements and is the second level of front-line support for the business units (Branches, Call Center and Business Banking teams, etc.). This individual should have an elevated working knowledge of Digital Channel platforms, many business applications and related interfaces. This individual will be expected to leverage their knowledge to identify and coordinate system changes, assist the business with the creation of new features or functionality, and make recommendations for application optimization.

This position is HYBRID, with some on-site work required at our corporate headquarters in Basking Ridge, NJ.

The starting salary range for this position is between $75k and $80k and commensurate with experience. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as subject matter expert for the Retail and Business Digital Banking platforms.
• Develop and sustain collaborative relationships across the organization.
• Responds within established SLAs to escalated incidents and problems.
• Manages, monitors the corporate IT change control process and effectively communicates to the Director of Digital Channel and IT leadership.
• Performs testing of systems and applications including the development of effective test plans and analysis of testing results.
• Develop testing criteria and coordinate testing efforts with departments or quality control individuals.
• Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
• Adhere to the project management approach, methodology and toolset for the Software Development Life Cycle (SDLC) of the project.
• Manages hot fixes, releases and system upgrades relating to the Retail and Business Banking Digital Channel platforms.
• Partners with the business owners to develop and maintain security access for the relevant systems.
• Act as the primary liaison to specific department’s business analysts and product owners to support their business initiatives through systems evolution.
• Evaluate business requirements in the context of our overall system architecture taking in mind the end-to-end experience including the members and the back-office teams.
• Perform gap analysis between business requirements and the current state of the technical and functionality of the systems and the data.
• Coordinate and assist the Director of Digital Channels with solutions for complex, cross-functional requirements that cross multiple areas of the business.
• Stay abreast of the current and future technology features set relevant to our organization, the Digital Channel industry, general industry IT trends, and provide recommendations for adoption.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in a related field or 3-5 years' experience within the Digital Channel environment at a Bank or Credit Union

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees are eligible to participate in our multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription/vision coverage, comprehensive wellness program, mental wellbeing support, reproductive/family building benefits for both men and women, 401(k) plan with company match, basic term life insurance coverage, flexible spending accounts, identity protection, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Education Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.

Explore career opportunities with Affinity and "Belong to something better."

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree to the fact that Affinity will also conduct a criminal history backgroundand credit report check. I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorise Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorise the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorise the Company to process the application in accordance with the Company’s established hiring practices.

By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.