Call Center Representative

Maryland Primary Care Physicians, LLC; Annapolis (MD); On-site; USD 36,000 - 52,000; Full time

Job summary

Maryland Primary Care Physicians, LLC is seeking a Call Center Representative to support patient registration, insurance verification, billing, and scheduling. The role involves handling phone inquiries, guiding patients through check-in/out, and directing requests to the appropriate provider.

Ideal candidates have 3–5 years in medical call center environments, familiarity with ICD-9/CPT coding, and strong computer skills.

Qualifications

• Three to five years of call center or front office medical experience.
• Knowledge of ICD-9 and CPT coding practices.
• Proficiency with computers and related software.
• Broad understanding of medical insurance practices.

Responsibilities

• Direct patient registration, insurance, billing and collections.
• Schedule appointments and manage patient check-in/out.
• Answer telephones and assist with patient questions.
• Maintain patient confidentiality and provide excellent service.
• Collaborate with staff to support practice operations.

Skills

Call center experience

Medical front office

ICD-9 coding

CPT coding

Billing and collections

Education

High school diploma

Tools

EMR system

Job description

Description

Job Title: Call Center Representative

General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.

Supervision Received: Report to Practice Manager or Call Center Supervisor

Supervision Exercised: None

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.

Primary Duties/Responsibilities Include but is not Limited to:

• Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
• Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
• Broad understanding of insurance practices and procedures.
• Assist with billing related issues.
• Ensure compliance with regulations and standards of performance for quality care.
• Answer telephones and assist with patient check-in/check-out, as needed.
• Direct patient requests or questions to the appropriate provider.
• Schedule appointments.
• Provide assistance to other office staff as needed.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality
• Perform related work and other duties as required.

Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management.

Education: High school diploma.

Experience:

1. Three to five years related call center or front office medical experience.
2. Broad understanding of ICD-9 and CPT coding practices.
3. Proficiency in the use and application of personal computers and related software.
4. Broad understanding of insurance practices and procedures.
5. Broad understanding of medical terminology.

Certifications/License: None

Alternative to Minimum Qualifications: None

Requirements

MMR and Flu vaccinations required (unless approved for a Medical or Religious exemption)

PPD

Background and Drug Screening required