Call Center Rep - Quality Service Associate FL 2340 052025

ConServe; Town of Horseheads (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading accounts receivable management firm is seeking Quality Service Associates to manage delinquent accounts. This role entails using a consultative approach to help customers resolve their financial obligations while ensuring a high level of satisfaction. Candidates should possess strong communication skills, attention to detail, and the ability to work in a remote environment. A High School Diploma or GED is required, with preference given to candidates with an Associates or Bachelor's Degree.

Benefits

Award-winning benefits packages

Flexible schedules

Growth opportunities

Recognition as one of the Best Places to Work in Collections

Qualifications

• Must possess strong communication and negotiation skills.
• Ability to manage workload and meet performance goals.
• Organizational skills and attention to detail are essential.

Responsibilities

• Manage and collect delinquent accounts effectively.
• Provide solutions and support to consumers to resolve obligations.
• Maintain proper record-keeping and follow up with consumers.

Skills

Strong verbal communication skills

Attention to detail

Organizational and time management skills

Fluent in conversational English

Education

High School Diploma or GED

Associates or Bachelor's Degree preferred

Tools

Basic computer applications

Job description

Please note - this posting is only for candidates that reside in Florida. Applications from those outside of these areas will not be considered. This is a remote work opportunity.

For 38 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.

We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.

Why join us?

• Award-winning benefits packages
• Flexible schedules
• Growth opportunities
• Repeatedly named one of the Best Places to Work in Collections
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics

Position Summary:

Our Quality Service Associates manage and collect delinquent accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment.

Essential Duties & Responsibilities:

• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management at ConServe
• Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable volume of phone calls as assigned to the position by Management.
• Achieve a high level of customer satisfaction which is measured by compliments and a customer satisfaction survey provided to each consumer at the end of their call.
• Record Maintenance - proper management & updating of system to maximize contacts
• Skip-Tracing - to assist in locating & contacting consumers and businesses
• Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program

Non-Essential Duties & Responsibilities:

• Other duties as assigned

Education Requirement:

• High School Diploma or GED
• Associates or Bachelor's Degree preferred

Skills/ Requirements:

• The ability to work the required scheduled shift
• Fluent in conversational English and ability to proficiently read and write English
• Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
• Intermediate Computer skills to document calls and navigate software packages, databases and the internet
• Strong organizational and time management skills
• Attention to detail
• Ability to act independently to resolve problems
• Motivation to learn
• Ability to work in a positive, collaborative manner with coworkers
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
• Ability to obtain and maintain Government Security Clearance
• Ability to obtain and maintain State Collections Licensure
• U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States
• No conflicts of interest with ConServe or our Clients

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds.
• Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
• Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
• Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)

Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Equal Opportunity Employer:

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace