Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

California Jobs; San Jose (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare technology company is looking for a Call Center Rep / Pharmacy Tech Support in San Jose. This role involves supporting patients and medical professionals while documenting interactions to improve service delivery. Ideal candidates will have strong communication skills and a background in customer service or healthcare settings.

Benefits

Opportunity for career advancement and growth

Supportive and collaborative work environment

Flexible work shifts available

Qualifications

• Strong communication skills for effective interaction.
• Experience in a call center or customer service role is required.
• Punctuality for scheduled shifts is essential.

Responsibilities

• Provide initial support for customer requests via various contact methods.
• Document resolutions and escalate unresolved issues appropriately.
• Work 40 hours per week with flexible hours.

Skills

Communication

Problem-Solving

Customer Satisfaction

Education

High School Diploma or equivalent

Tools

Call Center Technology

Job description

Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Pay Competitive

Location San Jose/California

Employment type Full-Time

Job Description

Req#: 32718369420 Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible work shifts available, accommodating various schedules
- Chance to make a positive impact on patient and pharmacy experiences
- Engaging role as the primary contact for patients and medical professionals

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document information specific to resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management as necessary
- Work 40 hours per week under moderate supervision with flexible shift options

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or equivalent
- Strong communication skills for effective interaction with patients, pharmacies, and medical professionals
- Ability to document and escalate issues appropriately
- Experience in a call center or customer service role

How to Stand Out (Preferred Qualifications):
- Previous experience in a pharmacy technician or healthcare-related customer service role
- Familiarity with healthcare programs and benefits
- Proficiency in using call center technology and systems
- Strong problem-solving skills with a focus on customer satisfaction

#HealthcareTechnology #CustomerService #CareerOpportunity #FlexibleShifts #PatientSupport

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.