Call Center Rep

Mayo Career Site US; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Mayo Clinic in Scottsdale, Arizona, is seeking a call center representative who can manage a high volume of incoming calls and route them to the right departments. Must live within 100 miles or be willing to relocate.

This role requires excellent communication, problem solving, and organizational skills. Prior customer service experience is preferred, and basic Windows/Word proficiency is helpful.

Qualifications

• High school diploma or GED required.
• Outstanding communication and interpersonal skills.
• Superior problem solving and organizational abilities.
• Ability to prioritize and maintain productivity in a fast-paced environment.
• Customer service experience preferred.
• Windows/Word proficiency preferred.

Responsibilities

• Manage a heavy volume of incoming telephone calls efficiently and effectively.
• Sort and direct calls to the appropriate individuals.
• Serve as informational representative of clinical departments/divisions.
• Perform other duties and tasks as assigned.

Skills

Communication skills

Interpersonal skills

Problem solving

Prioritization

Fast-paced environment

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Word

Windows OS

Job description

Must live within 100 miles of campus or willing to relocate.

Efficiently and effectively manages a heavy volume of incoming telephone calls. Sorts and directs the calls to the appropriate individuals. Serves as informational representative of clinical departments/divisions. Performs other duties and tasks as assigned.

Qualifications

• High school education or GED equivalent.
• Outstanding communication and interpersonal skills.
• Superior problem solving and organizational skills.
• Ability to prioritize and maintain productivity in a fast-paced environment.
• Customer service experience preferred.
• Windows/Word proficiency preferred.

About Us

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Job Info

• Job Identification 389726
• Job Category Call Center
• Posting Date 10/09/2026, 03:42 PM
• Apply Before 10/11/2026, 10:00 PM
• Job Schedule Full time
• Locations 85259
• Benefits Eligible Yes
• Remote worker Flexibility of both remote and on-site work
• Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - 26.44
• Union Job Yes
• Area of Interest 1 Gastroenterology & Hepatology
• Marketing Category 1 Office Support
• International Assignment No
• Overtime Rule Earn overtime for hours worked over 40 in a work week