Call Center Rep

Mayo Foundation for Medical Education and Research; Scottsdale (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision plan

HSA and FSAs

Retirement package

Job summary

Mayo Clinic in Scottsdale, AZ seeks a nonexempt frontline coordinator to manage high volumes of calls, direct inquiries, and serve as an information source for clinical teams. This full-time role requires strong communication, organization, and customer-service skills, with a Monday–Friday 8am–5pm schedule.

Relocation within 100 miles is considered, and Mayo offers diverse medical, dental, vision, HSA/FSAs, and retirement benefits.

Qualifications

• High school education or GED required.
• Outstanding communication and interpersonal skills required.
• Superior problem solving and organizational skills required.
• Ability to prioritize and maintain productivity in a fast-paced environment.
• Customer service experience preferred.
• Windows/Word proficiency preferred.

Responsibilities

• Manages a heavy volume of incoming telephone calls efficiently and effectively.
• Sorts and directs calls to appropriate individuals.
• Serves as informational representative of clinical departments/divisions.
• Performs other duties and tasks as assigned.

Skills

Excellent communication

Interpersonal skills

Problem solving

Organizational skills

Customer service experience

Windows/Word proficiency

Education

High school education or GED

Tools

Windows/Word

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Must live within 100 miles of campus or willing to relocate.

Efficiently and effectively manages a heavy volume of incoming telephone calls. Sorts and directs the calls to the appropriate individuals. Serves as informational representative of clinical departments/divisions. Performs other duties and tasks as assigned.

Qualifications

• High school education or GED equivalent.
• Outstanding communication and interpersonal skills.
• Superior problem solving and organizational skills.
• Ability to prioritize and maintain productivity in a fast-paced environment.
• Customer service experience preferred.
• Windows/Word proficiency preferred.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $20.00 - 26.44

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday 8am-5pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.