Call Center Rep.

Justice Federal Credit Union; Bridgeport (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Medical / Dental / Vision Insurance

Generous Paid Time Off Policy

Retirement Savings Plans with 6% Employer Match

Job summary

Justice Federal Credit Union in Bridgeport, Connecticut, is seeking individuals for a Customer Service role in the Contact Center. The position offers a balanced schedule with no nights or weekends, providing opportunities for advancement. You will be responsible for delivering exceptional service and guiding Members in achieving their financial goals.

Candidates should possess interpersonal skills and a High School Diploma or GED, with experience in call center operations preferred. Employee benefits include flexible spending accounts, insurance options, generous paid time off, and a retirement plan with employer match.

Qualifications

• Minimum of one month of similar or related experience, call center or financial industry experience is a plus.
• Strong organization skills, attention to detail and follow-through.
• Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams).

Responsibilities

• Display excellent interpersonal skills with co-workers and Members.
• Actively listen to the Member's needs and recommend the best solution(s).
• Provide guidance and education to Members about available products and services.

Skills

Interpersonal skills

Customer service

Organization skills

Microsoft Office 365

Education

High School Diploma or GED

Tools

Computer

Job description

Grow Your Career with Stability, Balance, and Purpose!

Enjoy a schedule with no nights and no weekends, plus real opportunities for advancement.

Regular Hours: Monday-Friday, 8:15 a.m.-4:45 p.m., with a rotating shift of 9:30 a.m.-6:00 p.m.

Justice Federal Credit Union has been recognized by American Banker as a Best Credit Union to Work For four years running -and is newly named one of the Best Places to Work for Women in 2025.

This role is based in our Contact Center and is responsible for delivering exceptional service across multiple channels, supporting Members with their inquiries, and guiding them toward products and services that help them achieve their financial goals.

After successfully completing the Introductory Period, this position becomes eligible for a hybrid work schedule.

New employees may be eligible for a hiring bonus of $500.00.

Key Responsibilities

• Display excellent interpersonal skills with co-workers and Members
• Actively listen to the Member's needs and recommend the best solution(s) for their situation
• Provide guidance and education to Members about available products and services as appropriate
• Perform Member account transactions in accordance with security, regulatory, and compliance standards
• Strong written and verbal communication skills with an emphasis on elevating the Member experience in a fast-paced environment

Required Skills and Experience

• A High School Diploma or GED
• Minimum of one month of similar or related experience, call center or financial industry experience is a plus
• Strong organization skills, attention to detail and follow-through
• Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams)

Physical Requirements

• Ability to use a computer, phone printer, scanner/copier, sitting or standing for extended periods, pushing, pulling, and possibly lifting up to 50 pounds.

Employee Benefits Include

• Flexible Spending Accounts
• Basic and Voluntary Life Insurance
• Medical / Dental / Vision Insurance
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match
• And more!

Justice Federal does not provide Visa sponsorship to employees or candidates.

Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.

Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.