Call Center Pharmacy Technician

Shields Health Solutions, LLC.; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Job summary

Shields Health Solutions, LLC. is seeking a Pharmacy Technician in Indiana to grow the specialty pharmacy patient population through outbound calls and patient education. The role involves communicating with patients about their medication needs, ensuring compliance with storage requirements, and maintaining confidentiality.

We're looking for someone motivated and able to communicate effectively with patients, with a high school diploma or equivalent required. Experience in a related field is appreciated, along with a commitment to obtain any necessary licensure.

Qualifications

• Licensed pharmacy technician in Indiana.
• 0-1 years of experience as a Pharmacy Technician or related experience.
• National certification preferred but not required.

Responsibilities

• Grow specialty pharmacy patient population through outreach calls.
• Educate patients on services offered by the pharmacy.
• Communicate compelling reasons for using Shields Partner Pharmacy.
• Review patient charts before calls to ensure familiarity.
• Identify medications and necessary supplies for special cases.
• Demonstrate flexibility in shift times.

Skills

Verbal communication

Organizational skills

Proficiency in Microsoft Office

Customer service experience

Empathy

Education

High school diploma or GED

Bachelor's Degree or PTCB/ExCPT License

Job description

Responsibilities

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

Experience & Education

• Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Indiana. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience
• Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Equal Employment Opportunity

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.