Call Center Patient Scheduler (NOT A REMOTE POSITION)

Gastroenterology of the Rockies; Louisville (KY); Remote; Full time

Job summary

A rapidly growing medical practice in Louisville seeks a full-time Call Center Patient Scheduler. This role involves managing patient calls, scheduling appointments, and maintaining accurate records. Ideal candidates will have call center experience and strong communication skills. Join a dedicated team focused on patient care and satisfaction.

Qualifications

• 1-2 years’ experience as a patient scheduler, GI experience preferred.
• Excellent verbal and written communication skills, especially over the phone.

Responsibilities

• Professionally respond to patient calls and schedule appointments.
• Collect and update demographic, insurance, and medical history information.
• Act as a patient advocate, ensuring high satisfaction.

Skills

Communication

Problem Solving

Confidentiality

Education

High School Diploma

Tools

Intergy

Outlook

Job description

Call Center Patient Scheduler (NOT A REMOTE POSITION)

Join to apply for the Call Center Patient Scheduler (NOT A REMOTE POSITION) role at Gastroenterology of the Rockies.

This position is based at our Administrative Building in Louisville, CO, and reports to the Call Center Manager. It is a full-time, non-exempt role with a pay range of $19.00/hr - $22.00/hr.

Position Summary

Gastroenterology of the Rockies, a rapidly growing practice with multiple locations, seeks a Medical Patient Scheduler to join our team. The role involves professionally responding to patient calls, scheduling appointments, communicating effectively, and maintaining accurate patient records.

Essential Duties and Responsibilities

• Maintain knowledge of medical terminology and determine the need for translators.
• Collect and update demographic, insurance, and medical history information.
• Coordinate urgent appointments by checking doctor schedules and communicating with medical staff.
• Refer self-pay patients to billing for payment arrangements and follow-up on collections.
• Explain pre-procedure instructions, order medications, and send appointment details to patients.
• Participate in staff meetings and contribute to department improvements.
• Use the Recall process to remind patients of upcoming appointments.
• Act as a patient advocate, ensuring high satisfaction and respectful communication.
• Report any patient dissatisfaction to supervisors.
• Perform additional tasks as assigned by management.

Knowledge, Skills, and Abilities

• Stay updated on responsibilities and company policies.
• Understand operations beyond own role and support team efforts.
• Accept feedback and strive for personal and professional growth.
• Develop and improve processes for efficiency.
• Maintain punctuality and professionalism in attendance.
• Build positive relationships with colleagues, patients, and external contacts.
• Maintain confidentiality of patient and company information.
• Support the company's mission and values.

Minimum Qualifications

• High School Diploma or equivalent.
• Call Center experience preferred.
• 1-2 years’ experience as a patient scheduler, GI experience preferred.
• Excellent verbal and written communication skills, especially over the phone.
• Ability to handle pressure and resolve problems effectively.
• Basic computer skills, familiarity with Outlook and medical software (Intergy preferred).

Physical Demands and Work Environment

• Office environment; ability to operate standard office equipment and walk short distances.
• Fine motor skills for typing and data entry; close visual acuity for reading and data analysis.

Note: We require COVID-19 vaccinations or qualified exemptions in line with our hospital partners.