Call Center Operator

Palomar Health; Escondido (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Palomar Health in Escondido, CA, seeks an operator for the 24/7 call center. You will handle information requests, direct calls, and record messages in a database, utilizing Windows OS and MS Office tools. English proficiency is required to perform essential functions and communicate with callers.

The role requires a High School Diploma and 1–2 years PBX experience, with 2–3 years preferred. This is a full-time, on-site position with shift patterns and a salary range based on experience.

Qualifications

• High School Diploma or equivalent.
• 1–2 years PBX experience.
• 2–3 years PBX experience (preferred).

Responsibilities

• Operate the Palomar Health call center 24/7.
• Provide information, direct calls, and record messages.
• Use MS Office suite (Excel, Access, Word, PowerPoint) and email.
• Follow Palomar Health policies and procedures.

Skills

English proficiency

Education

High School Diploma

Tools

PBX System

Job description

Job Details

Department: Communications Union: CHEU Shift: 12-hour Shift - Variable (United States of America) Hours Per Pay Period: 60 Salary Range: $23.00 - $30.72 Posting Date: 9/29/2026 Internal Closing Date: 10/05/2026

Job Description

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records messages in a database according to the master client information and customer directory. Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.

Job Requirements

• Minimum Education: High School Diploma and/or combination of education and experience
• Preferred Education: Not Applicable
• Minimum Experience: 1 - 2 years PBX experience
• Preferred Experience: 2 - 3 years PBX experience
• Required License: Not Applicable
• Preferred License: Not Applicable
• Required Certification: Not Applicable
• Preferred Certification: Not Applicable

We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.

Palomar Health invites you to be part of our healthcare team, where we offer extraordinary opportunities for both clinical and non-clinical positions. As a leading healthcare system, we are committed to providing world-class care to our community. When you join our team, you'll have access to our exceptional training programs designed to help you excel in your role and grow your career.