Call Center Operations Leader & Coach

Teleperformance; Scottsdale (AZ); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Leave programs

Job summary

Teleperformance is seeking a motivated supervisor to oversee inbound call center operations in a fast-paced environment. You will coach agents, monitor performance metrics, and drive continuous improvement to meet client requirements.

The role emphasizes leadership, accountability, and strong communication, with opportunities for growth within a global organization and a supportive, inclusive culture.

Qualifications

• College degree preferred or equivalent work experience.
• 1 year management experience required.

Responsibilities

• Ensures daily performance metrics are met or exceeded.
• 80% of your day will be coaching and educating agents on performance improvements.
• Create an environment with fun, enthusiasm and accountability.
• Lead by creating performance improvement plans and support client needs.
• Administer coaching and disciplinary actions when appropriate.
• Handle internal and client-led performance discussions.
• Follow security, HR, and operations policies and report infractions.
• Must be able to take calls when needed.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

College degree preferred or equivalent

Tools

Zoox product knowledge

Job description

Teleperformance is seeking a motivated supervisor to oversee inbound call center operations in a fast-paced environment. You will coach agents, monitor performance metrics, and drive continuous improvement to meet client requirements.

The role emphasizes leadership, accountability, and strong communication, with opportunities for growth within a global organization and a supportive, inclusive culture.