Call Center Operations Lead

Firstsource-Solutions-1; United States; Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Firstsource is seeking an Assistant Manager-Operations to oversee one or more call center teams, ensuring service levels, quality customer service, and efficient scheduling. The role includes coaching supervisors, handling escalations, and coordinating with clients and internal functions.

The ideal candidate has strong leadership, problem-solving skills, and experience in workforce management to improve process efficiency and performance metrics.

Descripción del empleo

Firstsource is seeking an Assistant Manager-Operations to oversee one or more call center teams, ensuring service levels, quality customer service, and efficient scheduling. The role includes coaching supervisors, handling escalations, and coordinating with clients and internal functions.

The ideal candidate has strong leadership, problem-solving skills, and experience in workforce management to improve process efficiency and performance metrics.