Call Center - OHT

Leslie's, Inc.; Hillsboro (OR); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401K with company match

Team member discounts

Extensive paid training

Career advancement opportunities

Job summary

Leslie's, Inc. is seeking a Call Center Representative to assist customers with inquiries and provide exceptional support. Ideal candidates will possess strong communication skills and experience in customer service.

The position offers competitive pay ranging from $19.00 to $21.00 per hour and includes opportunities for advancement within a culture that values inclusion and team member development.

Qualifications

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• Previous customer service or call center experience preferred.
• Comfortable using computers, data entry systems, and CRM software.
• Ability to work flexible schedules, including weekends or evenings if needed.

Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely manner.
• Make outbound calls for follow-ups and appointment confirmations.
• Resolve customer concerns and complaints with professionalism.
• Document customer interactions and call details accurately.
• Meet or exceed performance metrics for customer satisfaction.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Multitasking

Organizational abilities

Attention to detail

Education

High school diploma or GED required; associate or bachelor’s degree preferred

Tools

CRM software

Job description

Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Job Overview

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Compensation Range

Salary $19.00 - $21.00 hourly.

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities

• Answer inbound customer calls and respond to inquiries in a timely and professional manner
• Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes
• Provide accurate information regarding products, services, company policies, and account details
• Resolve customer concerns and complaints with professionalism and empathy
• Document customer interactions, call details, and resolutions accurately in the system
• Escalate unresolved or complex issues to the appropriate department or supervisor
• Maintain confidentiality and protect customer information at all times
• Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals
• Collaborate with team members and management to improve customer experience and service processes

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred
• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving, multitasking, and organizational abilities
• Comfortable using computers, data entry systems, and CRM software
• Ability to remain calm, professional, and patient in fast-paced or high-pressure situations
• Strong listening skills with attention to detail
• Reliable attendance and strong work ethicAbility to work flexible schedules, including weekends or evenings if needed

Benefits

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Company Culture

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.